Senior Technical Engineer – Network & Security

• Perform implementation, administration, and troubleshooting of enterprise Network & Security infrastructure.
• Handle Incident, Service Request, Problem, and Change Management activities within agreed SLAs.
• Execute implementation and migration activities during maintenance windows.
• Perform proactive monitoring and health checks for customer infrastructure.
• Troubleshoot network, firewall, and wireless issues and provide timely resolution.
• Coordinate with OEM TAC (Cisco, Fortinet, Palo Alto, Forcepoint, Aruba) for complex issues.
• Escalate unresolved technical issues to L3 engineers with proper technical analysis.
• Prepare incident reports, RCA documents, implementation reports, and technical documentation.
• Perform firmware upgrades, software patches, and configuration backups/restorations.
• Participate in preventive maintenance and quarterly health check activities.
• Maintain customer documentation including HLD, LLD, SOPs, As-Built documents, and Runbooks.
• Support customer environments remotely and onsite whenever required.
• Ensure compliance with organizational processes, security standards, and change management procedures.
• Maintain technical certifications as per business requirements.

Desired Candidate Profile

• CCNP Enterprise (Preferred)
• Fortinet FCSS – Network Security (Preferred)
• Palo Alto PCNSA
• Aruba ACMA / ACMP
• Forcepoint Certified Administrator (Preferred)