Senior Technical Executive

Job Summary

We are seeking a technically proficient and detail-oriented Senior Executive Technical for the Financial Inclusion (FI) Banking vertical. The incumbent will be responsible for providing technical and operational support for banking-related platforms, coordinating with banks and technology partners, resolving technical issues, monitoring system performance, and ensuring the smooth delivery of banking services through designated channels.

Designation: Senior Executive Technical
Department: Financial Inclusion (FI) Banking
Experience: 2–5 years
Employment Type: Full-time

Roles & Responsibilities

• Providing instant technical support to PSU Bank BCs.
• Troubleshooting banking application software-related issues.
• Supporting software installation, updates and smooth application functioning.
• RD Service installation, configuration and troubleshooting.
• Biometric device installation, MATM device installation , Passbook device installation, configuration and troubleshooting.
• Fingerprint ,biometric login-related issues.
• Device setup, configuration and connectivity support.
• Resolving day-to-day technical challenges faced by BCs.
• Providing remote field-level support wherever required.
• Coordinating with the concerned technical,Bank,HO teams for unresolved issues.
• Maintaining proper tracking and follow-up of technical complaints,tickets.
• Ensuring minimum downtime of BC devices and banking applications.
• Supporting the FI team in resolving technical issues during daily operations and business activities.

Required Experience

• 2–5 years of experience in technical support, banking technology, IT operations, application support, or financial inclusion projects.
• Experience working with banking applications, digital banking platforms, payment systems, or Business Correspondent (BC) operations will be preferred.
• Prior experience coordinating with banks, technology vendors, and field operations teams is desirable.

Required Skills

• Strong troubleshooting and problem-solving skills.
• Understanding of banking systems, digital financial services, and transaction processing.
• Knowledge of application support, incident management, and basic networking/connectivity concepts.
• Proficiency in MS Excel, MIS reporting, and data analysis.
• Strong coordination, communication, documentation, and stakeholder-management skills.
• Ability to manage multiple technical issues, prioritise escalations, and work within defined timelines.