Senior Technical Expert

Key Responsibilities

• Provide technical guidance and support for dealers and service centers to resolve complex technical problems.
• Responsible for providing vehicle and technical training to dealer after-sales staff.
• Handle key customer technical complaints and appeals, coordinate internal resources.
• Summarize common technical problems, establish and update the technical knowledge base.
• Evaluate and optimize the regional after-sales technical support process.
• Coordinate with the global after-sales team to align technical standards.
• Monitor the implementation of technical service standards, conduct regular inspections.

Requirements:

• Bachelor's degree or above in Automotive Engineering, Mechanical Engineering or related majors.
• At least 5 years of working experience in automotive after-sales technical support.
• At least 3 years of team management experience in the automotive industry.
• Experience in European markets or Sino-foreign joint ventures/overseas subsidiaries preferred.

Skills & Competencies:

• Familiar with the technical structure and maintenance process of passenger cars (EV and fuel vehicles).
• Rich experience in solving complex technical problems.
• Fluent in English and Hungarian.