Senior Technical Lead

Senior Technical Lead

Come and join the Field and Onsite Services team at the Littlefish Group

Work location: Customer Site (Onsite)

Salary: up to £60,000

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role and what you'll be getting up to on a day-to-day basis:

As a Senior Technical Lead, you'll provide advanced technical expertise across endpoint technologies while acting as a trusted adviser to both users and technical teams.

You'll:

• Lead the diagnosis and resolution of complex Windows and Mac endpoint issues.
• Take ownership of technically challenging incidents from investigation through to resolution.
• Perform advanced troubleshooting across hardware, operating systems, applications, identity, authentication and connectivity.
• Analyse logs, system behaviour and diagnostic data to identify root causes and recommend solutions.
• Work closely with specialist resolver groups to progress and resolve complex technical issues.
• Provide authoritative technical guidance and evidence-based recommendations to customers and stakeholders.
• Support Microsoft 365, Entra ID and Active Directory environments.
• Manage complex endpoint activities including builds, rebuilds, migrations, deployments and upgrades.
• Troubleshoot device compliance, security, software deployment, certificate and policy-related issues.
• Utilize endpoint management platforms including Microsoft Intune, Configuration Manager and Jamf.
• Assess technical risks and ensure changes are implemented in line with security and operational standards.
• Produce high-quality technical documentation, troubleshooting guides and knowledge articles.
• Contribute technical expertise to projects, technical investigations and service improvement initiatives.
• Stay up to date with modern workplace technologies, endpoint management practices and security trends.

We need a candidate with:

• Significant experience providing advanced onsite or endpoint technical support within enterprise environments.
• Strong hands-on experience supporting both Windows and macOS devices.
• Advanced knowledge of Microsoft 365, Entra ID and Active Directory.
• Strong experience managing Windows devices using Microsoft Intune, Configuration Manager or similar platforms.
• Strong experience supporting Apple devices through Jamf or equivalent Apple device management solutions.
• Experience diagnosing and resolving complex endpoint issues involving authentication, compliance, software deployment, device performance and security policies.
• Strong understanding of endpoint security principles, compliance controls and secure device management.
• Experience investigating technical issues using logs, diagnostic data and system analysis.
• Ability to assess technical options and provide clear recommendations while identifying associated risks and dependencies.
• Experience collaborating with infrastructure, security, application and third-party support teams.
• Strong documentation skills with experience creating technical records, troubleshooting guides and knowledge articles.
• Experience working with ServiceNow or a similar IT Service Management platform.
• Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
• A professional, methodical and customer-focused approach.
• Ability to work independently and manage multiple priorities within a fast-paced environment.

If you bring this, you'll stand out

• Microsoft, Apple, Endpoint Management or Infrastructure certifications.
• ITIL certification.
• Experience supporting large-scale enterprise or retail environments.
• Experience delivering endpoint migrations and transformation projects.
• Knowledge of automation and scripting technologies such as PowerShell, Bash or equivalent.
• Experience working within highly regulated or security-conscious environments.
• Exposure to modern workplace, device compliance and security frameworks.
• Knowledge of Microsoft Defender, conditional access and endpoint security tooling.

What can we offer you?

• Through our one of a kind training programme, the Littlefish Academy, you can increase your earnings by £4,500
• Referral bonus scheme of £1000 when you successfully refer a friend.
• Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
• Casual dress policy
• Company Pension Scheme
• Company social events
• 25 days annual leave plus public / bank holidays
• Purchase of annual leave scheme

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude

• I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

I am Cyber Conscious – I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats.

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a ‘prefer not to say ‘option).