Senior Technical Lead

Job Summary

• Lead configuration, build, testing, deployment, and support activities for Epic Ambulatory and MyChart modules.
• Gather and analyze business, clinical, and operational requirements from healthcare stakeholders.
• Configure Epic Ambulatory workflows including scheduling, charting, orders, referrals, encounters, and provider documentation.
• Configure and optimize MyChart functionalities including online scheduling, appointment management, patient messaging, eCheck-In, bill payment, prescription renewals, and patient engagement tools.
• Collaborate with clinicians, physicians, nurses, and operational teams to improve ambulatory workflows.
• Conduct workflow assessments and recommend process improvements aligned with Epic best practices.
• Support integrated workflows across Prelude, Cadence, Orders, Clinical Documentation, Referrals, and Revenue Cycle applications.
• Develop system design documents, build specifications, test scripts, training materials, and operational procedures.
• Execute unit testing, integrated testing, regression testing, and user acceptance testing.
• Participate in go-live planning, cutover activities, and hypercare support.
• Troubleshoot production issues and coordinate resolution with Epic and cross-functional teams.
• Support upgrades, new feature implementations, and regulatory requirements.
• Provide KT sessions and end-user support to clinical and operational teams.
• Ensure compliance with healthcare security, privacy, and organizational standards.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, Healthcare Informatics, Information Systems, or related field.
• 8+ years of healthcare IT experience with strong Epic implementation/support experience.
• Epic Ambulatory Certification required.
• Epic MyChart Certification preferred.
• Experience in full lifecycle Epic implementation projects.
• Strong understanding of ambulatory clinical workflows and patient engagement solutions.
• Experience with workflow analysis, system configuration, testing, and production support.
• Knowledge of healthcare interoperability standards and integrated Epic ecosystems.
• Strong stakeholder management and communication skills.
• Experience working with Canadian healthcare organizations is highly preferred.

Preferred Skills

• Additional Epic certifications such as Cadence, Prelude, Healthy Planet, Orders, or Care Everywhere.
• Experience supporting virtual care, telehealth, and digital patient engagement initiatives.
• Familiarity with HL7, FHIR, APIs, and healthcare integrations.
• Experience in Agile and Waterfall delivery methodologies.
• Exposure to reporting tools such as Reporting Workbench, SlicerDicer, or Clarity.

Key Competencies

• Healthcare domain expertise
• Clinical workflow optimization
• Patient engagement solutions
• Requirements gathering and analysis
• Testing and validation
• Stakeholder management
• Problem-solving and troubleshooting
• Documentation and training
• Communication and collaboration

Key Responsibilities

Skill Requirements

Must Have Skill

EPIC,Oracle Health - Inpatient and Ambulatory

Good to Have Skill

Other Requirements