Senior Technical Operations Manager

Who you are

• 4+ years in technical operations or a related role
• Bachelor's degree or equivalent (advanced degree a plus)
• Strong technical knowledge of the programmatic ecosystem
• Strong proficiency in SQL and Excel for data analysis, troubleshooting, and workflow automation
• Genuine interest in emerging AI technologies, with the ability to apply them to operational workflows and problem-solving
• Excellent technical writing and documentation skills
• Strong analytical and troubleshooting abilities, with experience diagnosing complex issues
• Strong cross-functional collaboration and coordination skills
• Excellent communication skills, with the ability to explain technical concepts clearly, identify root causes, and drive issues to resolution
• Able to work independently, prioritize effectively, and thrive in a fast-paced environment
• Analytical mindset with the ability to balance immediate needs with long-term scalable solutions

What the job involves

• The Senior Technical Operations Manager, DV+ is a critical individual contributor role focused on the DV+ platform, where publishers monetize omnichannel inventory — spanning display, video, native, audio, and DOOH — through sophisticated, AI-enhanced programmatic solutions
• This role serves as a key cross-functional partner and primary internal escalation point, operating at the intersection of Account Management, Product, and Engineering to drive technical resolution and support our platform's evolving capabilities
• A core component involves leveraging modern AI tools and advanced analytics to identify repeatable challenges, design scalable solutions, and drive operational efficiency across large datasets
• Handle a queue of technical escalations with high standards of organization, responsiveness, and stakeholder communication
• Query and analyze large datasets across multiple systems using SQL to identify trends, diagnose issues, and support operational decision-making
• Leverage modern AI tools and emerging technologies to identify repeatable challenges, design scalable solutions, automate workflows, and improve operational efficiency
• Troubleshoot complex technical issues spanning multiple platforms, systems, reporting pipelines, APIs, and integrations
• Investigate ambiguous problems proactively, asking thoughtful questions and driving issues to resolution with minimal oversight
• Learn new platforms, systems, and technical concepts quickly while demonstrating strong ownership and long-term retention of operational knowledge
• Collaborate cross-functionally when needed, coordinating efforts across Technical Operations, Product, Engineering, Account Management, and external partners to resolve issues and execute initiatives

Benefits

• Equity and Employee Stock Purchase Plan
• Pension and Retirement Savings Plan in Several Countries
• Comprehensive Healthcare Benefits for You and Your Family
• Generous Time Off, Holiday Breaks and Summer Fridays
• Family-Focused Leave Benefits
• Cell Phone Subsidy
• Performance Management, and Investment in Diversity Initiatives
• Bonusly Peer-to-Peer Recognition Program, Turning Recognition into Tangible Perks and Magnite Swag
• Community Service Events
• Wellness Coach—Meditate and Recharge with an Unlimited User Account for You and a Plus One