Senior Technical Operations Manager

Job Title: Senior Technical Operations Manager Location: Manesar -Gurgaon Experience: 10-15 Years About Us Comviva is a global leader in digital platform and solutions. It is a 100% subsidiary of Tech Mahindra and is part of the $21 Billion Mahindra Group, one of the most respected brands in India. Recognized by leading research firms like Gartner, Forrester, IDC, and Juniper Research, Comviva has earned numerous industry awards for innovation and workplace excellence.

• Global Digital Solutions Leader: Serving 130+ customers in 90+ countries, impacting 2 billion lives on the planet.
• Tech-Driven Innovation: A Tech Mahindra company with strong R&D focus, proud owners of 70+ patents.
• People-First Culture: Fosters innovation, inclusion and growth to drive an impactful career.

Why Join us

• Be a part of one of the most trusted and aspirational global brands - Mahindra Group
• Career at Comviva gets agility of a startup with the financial muscle of a large enterprise
• Thrive in a flexible, empowering culture with a high-performing team, shaping a global tech brand.

Role Overview Seeking a Senior Technical Manager to lead 24x7 operations, production support, cloud management, and automation for telecom messaging platforms. The role requires strong technical leadership, deep telecom VAS expertise, and hands-on knowledge of AWS, Kubernetes, and modern monitoring/automation tools.

Key Responsibilities

• Lead L1/L2/SME operations teams for 24x7 production support and platform availability.
• Oversee messaging systems (SMSC, SMSHub, Bulk Messaging) or any other VAS products and ensure end-to-end SLA compliance.
• Manage AWS cloud operations (EC2, RDS, S3, VPC, IAM) and Kubernetes-based workloads.
• Drive automation initiatives (Shell/Python/Ansible/Jenkins) and optimize operational processes.
• Govern incident, problem, and change management per ITIL standards.
• Review monitoring dashboards (HPOVO, Nagios, ELK, Grafana, AppDynamics, Splunk) and ensure proactive issue prevention.
• Lead major incident management, RCA reviews, and customer/stakeholder communication.
• Ensure documentation, SOPs, runbooks, and operational processes are up to date and followed.

Skills & Experience

• Strong expertise in SS7, SMPP, and telecom messaging flows.
• Hands-on in Linux (RHEL), SQL/Oracle DB, and troubleshooting complex systems.
• Solid experience in AWS Cloud, Kubernetes, DevOps practices, and CI/CD automation.
• Strong knowledge of ITIL (Incident/Problem/Change/Availability).
• Experience managing hosted, private cloud, and virtualized environments (KVM/VMs).
• Proven ability to lead large technical teams and manage high-severity incidents.

Qualification 10–15+ years of experience in Production Support / Messaging / Cloud / Platform Operations