Senior Technical Process Executive

Roles & Responsibilities

• Excellent communication skills to attend/resolve client issues on calls/chat/mail.

• Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage

• Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory

• General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing

• Productivity applications like Microsoft office tools.

• Open to work in 24*7 and work from office environment

• Analytical problem solvers who will understand issues and to resolve customer issues

• Problem solving skills and quick thinking to own & resolve customersissues independently, thoroughly & efficiently

• Being proactive and show the utmost respect for customers time

• Good time management, ensuring all contacts with customers add value

• Work from Office

  Must to adhere and non-negotiables:

• Excellent in communication

• Need to work on US shift timings.

• Need to complete specific and dedicated training programs set by the client.

• 24*7 , flexible shifts

• 100% WFO , no hybrid
  Preferred Qualifications: Any Graduate
  Educational Requirement
  Graduate
  Preferred Skills
  Customer Service->CS-Service Desk/ Voice
  Service Line
  BPO Service Line