Senior technical process executive

Key Responsibilities:

• Excellent communication skills to attend resolve client issues on calls chat mail
• Experience in using ticketing tools such as Service now Remedy control M will be added advantage
• Experience of resolving queries utilizing voice skill on any of VPN Drivers O365 driver installations Active directory
• General support knowledge of Operating systems across various platforms and basic concepts of networking cloud computing
• Productivity applications like Microsoft office tools
• Open to work in 24 7 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own resolve customers issues independently thoroughly efficiently
• Being proactive and show the utmost respect for customer s time
• Good time management ensuring all contacts with customers add value
• Work from Office

Additional Responsibilities:

• Must to adhere and non negotiables
• Excellent in communication
• Need to work on US shift timings
• Need to complete specific and dedicated training programs set by the client
• 24 7 flexible shifts
• 100 WFO no hybrid

Preferred Skills:

Customer Service->Technical->Regular - Service Desk-> Voice->Chats->email Chats