Senior Technical Product Manager

Who you are

• This is a technical product role for someone who can read code, evaluate integration designs, lead validation, and work directly with customers
• Product ownership: A track record of owning a technical product or integration portfolio, setting roadmap priorities, managing tradeoffs, and driving ambiguous work through delivery
• Technical depth and a builder mindset: Ability to read code, reason about implementation tradeoffs, participate in architecture discussions, and build prototypes or tools when useful. Production development is owned by Engineering, but you should be comfortable doing technical work directly
• AI and Agentic fluency: Demonstrated ability to design and use agentic workflows for research, requirements, analysis, documentation, or troubleshooting. You evaluate outputs critically and remain accountable for decisions
• Deep integration expertise: Strong understanding of APIs, SDKs, authentication, webhooks, data mapping, file round-tripping, rate limits, retries, error handling, and observability
• Cross-platform experience: Experience integrating multiple third-party systems and learning unfamiliar APIs, data models, and constraints. Relevant backgrounds include integration automation, embedded integration platforms, developer platforms, and enterprise SaaS
• Strong product judgment: Ability to write clear specifications, prioritize competing customer needs, and distinguish customer-specific requests from systemic product opportunities
• Customer-facing leadership: Confidence leading technical discovery and troubleshooting with customers and explaining complex topics to localization managers, administrators, and business stakeholders
• Clear communication: Ability to produce concise decisions, plans, documentation, status updates, and escalation guidance for technical and nontechnical teams
• Experience with CMS, content management, localization, or translation workflows
• Experience with platforms such as Workato, Zapier, Tray, Prismatic, Paragon, or Merge
• Familiarity with TypeScript or a similar modern programming language
• Experience supporting enterprise integrations in high-assurance or regulated environments
• Familiarity with connector usage analytics and basic data analysis
• Experience introducing AI-enabled working practices across product and engineering teams

What the job involves

• LILT is seeking a Senior Technical Product Manager to own our connector strategy and roadmap, making integrations a reliable, scalable part of our enterprise platform
• Our connectors link LILT with customers’ content management systems, repositories, and business applications, securely moving content, metadata, and workflow status between systems
• You’ll combine strong product judgment, deep integration expertise, and customer-facing leadership to guide the connector portfolio from discovery through launch and ongoing improvement
• You’ll work closely with Engineering, Solutions, Forward-Deployed Engineering, Customer Engineering, Customer Success, and customers to turn complex integration needs into scalable product capabilities
• You’ll also use AI tools and agentic workflows to accelerate discovery, analysis, documentation, and execution while applying your own judgment
• Connectors will be your primary focus. As part of a small Product team, you may take on additional product responsibilities as business priorities evolve
• Own connector strategy and the roadmap. Set priorities, make tradeoffs, and sequence delivery based on customer needs, business impact, technical constraints, and engineering capacity
• Lead new connectors and capabilities from discovery through launch. Define requirements, validate prerequisites, establish acceptance criteria, and coordinate delivery and customer readiness
• Turn customer implementations into scalable products. Partner with Forward-Deployed Engineering to identify repeatable needs, translate field learnings into product investments, and establish clear handoffs between customer-specific implementations and reusable connector capabilities
• Evaluate technical feasibility. Review third-party documentation, assess integration approaches, and challenge assumptions before engineering commits to delivery
• Own validation and acceptance testing. Develop and execute internal and customer-facing test plans covering integration behavior, file and tag handling, and customer requirements. Document results, defects, and release-readiness decisions in partnership with technical teams
• Drive portfolio reliability. Prioritize high-impact connector issues, establish escalation criteria, and coordinate resolution. Identify recurring failures that require product or platform improvements
• Lead technical customer conversations. Guide discovery, setup planning, scoping, troubleshooting, and readiness discussions, explaining technical constraints clearly to different audiences
• Enable implementation and support teams. Create documentation, runbooks, and guidance that help teams handle routine connector setup and support
• Keep stakeholders aligned. Maintain a clear view of connector status, risks, ownership, priorities, and customer impact
• Use AI effectively. Apply AI tools and agentic workflows to improve the speed and quality of research, scoping, testing, documentation, and troubleshooting
• You’ll be accountable for the connector portfolio’s product direction, priorities, readiness, and delivery coordination. Engineering owns production implementation and quality, while Forward-Deployed Engineering owns customer-specific implementation and field delivery
• You’ll enable the teams responsible for routine setup and support, stepping in when issues create broader risks to onboarding, customer relationships, or revenue. Your focus will include resolving recurring problems through product improvements
• Broader analytics and data-platform ownership sits outside this role, apart from limited work supporting connector needs
• What success looks like in your first 6–12 months:
• New connector work reaches Engineering with clear scope, validated prerequisites, acceptance criteria, and defined ownership
• Implementation and support teams have effective setup documentation, runbooks, and escalation guidance
• Recurring reliability issues inform prioritized product and platform improvements
• Connector-related onboarding delays and negative impacts on customer health begin to decline
• Roadmap decisions balance strategic priorities with urgent customer needs
• High-impact connector issues have clear owners, priorities, status, and resolution plans
• AI and agentic workflows measurably improve the speed and quality of discovery, scoping, documentation, analysis, and issue resolution

Benefits

• Compensation: Meaningful equity, 401(k) matching, and flexible time off plus company holidays
• Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, plus FSA/DFSA, HSA, and Commuter benefits. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability
• Paid parental leave is provided after 6 months
• Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle