Senior Technical Program Manager, Cloudscape

DESCRIPTION

AWS ships over 280 services and more than 50 off-console applications. Every one carries a full surface area — APIs, SDK, CLI, console, documentation, infrastructure-as-code support, identity integration, logging, monitoring, pricing, and regional availability. Producing and maintaining these interfaces consumes enormous engineering capacity, and the quality customers experience is uneven.

Managed Interfaces changes the model: when customer needs change, AWS responds in weeks, not months. Every interface a customer touches is generated from one source of truth — the service's API model — and stays consistent as the service evolves. Builders launch new services with near-zero effort on undifferentiated engineering, and user testing starts at the beginning of a project, when changes are cheap.

You will own the program management for this effort, coordinating three workstreams: agentic capabilities for builders, the managed console experience, and the agents that keep documentation and downstream channels current. This is a cross-organizational role that turns a multi-year north star into shippable, measurable proof points.

Key job responsibilities
Drive the program end-to-end. Own the roadmap, milestones, and dependencies across all three workstreams, translating the 2027 north star into quarterly deliverables and committed proof points.

Coordinate across teams. Align the UX platform, launch orchestration, console generation, the context layer, and 200+ service teams whose consoles move to the managed path. Resolve cross-team dependencies and sequencing conflicts before they become blockers.

Manage the proof-point scoreboard. Define, track, and report the metrics that demonstrate progress: services registered to the context layer, consoles converted to managed, undifferentiated effort reduced per feature, automated quality improvements shipped per month, task-completion times, and accessibility violations trending to zero.

Communicate up and across. Produce clear status, risk, and decision documents for senior leadership; run operational reviews; and keep stakeholders aligned on scope, trade-offs, and timelines.

Manage risk. Surface technical and organizational risks early — adoption friction, capability gaps for off-console applications, source-of-truth consistency — and drive mitigation.

A day in the life
A single integrated roadmap across the three workstreams with clear ownership and dependencies.

A live scoreboard tracking the committed proof points, reviewed on a regular operating cadence.

The first managed-console conversions in production, moving from one prototype toward a repeatable path.

An adoption plan for moving the standard console path to managed by default, with onboarding support for service teams.

About the team
The Cloudscape team builds the design system that powers the AWS Management Console - one of the most-used enterprise interfaces in the world. We're a multidisciplinary team of 35+ spanning UX design, front-end engineering, research, and program management. We ship 114+ components, maintain comprehensive design guidance, and build AI-powered tools that help teams build faster. Our work directly impacts millions of AWS customers and hundreds of service teams.

BASIC QUALIFICATIONS

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, East Palo Alto - 171,000.00 - 231,400.00 USD annually
USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually