Senior Technical Program Manager

• As a Sr Technical Program Manager, you’ll report to the Sr TPM Manager and will work with AKASA’s product managers, internal engineering and customer success teams to design, build, launch, and scale new products and features
• Specifically, you’ll build initiative plans and establish timelines, serve as a player/coach in translating product requirements into technical specifications, iterate with our engineering team to turn those specifications into working products, and roll out those products in our customers’ systems
• Manage the SDLC for our products from start to finish, including creating timelines and milestones for key product initiatives, breaking down product specifications into manageable development deliverables, and serving as a key point of contact for final testing, deployment, and hypercare support
• Understand technical tradeoffs and/or blockers and seamlessly communicate them to non-technical audiences, executive leadership, and cross-functional stakeholders
• Utilize data to drive decision-making, conflict resolution, and creative problem-solving
• Define and execute comprehensive UAT plans, coordinating test cases, issue tracking, and stakeholder sign-off to ensure successful product readiness
• Own the scrum process and make improvements when necessary to accelerate team velocity
• Be accountable for schedules, track and report progress regularly to all stakeholders while mitigating risks along the way
• Work with engineering leadership to clearly define monthly, and quarterly objectives for engineering teams
• Act as the swiss army knife for your project team and step in to fill in any gaps not covered by team members
• Ensure the quality and completeness of product and project requirement documents
• Keep the focus on top priorities while shielding the team from distractions and interferences
• Be an advocate for agile development best practices across the organization

Benefits

• Unlimited paid time off (PTO)
• Expansive coverage for health, dental, and vision
• Employer contribution to Health Savings Accounts (HSA)
• Generous parent leave policy
• Full employee coverage for life insurance
• Company-paid holidays
• 401(K) plan- Analytical - Ability to leverage intelligence dashboards in solutions such as Superset, Tableau, or Looker
• Jira expert - You live and breathe JIRA; Be comfortable with JIRA project management from initializing sprints, building dashboards to visualize work, automating workflows, and querying to find specific artifacts
• Excellent executor - You effectively manage complex projects and demonstrate consistent attention to detail. In ambiguous situations, you are able to account for unknowns and recover from setbacks well
• Strong technical background - You are comfortable using software tools like Github and can understand the technical details of Generative AI products without a steep learning curve
• Effective change agent - You exhibit strong communication skills. You can build rapport and good working relationships with senior leaders and peers. You can separate facts from opinions, and take the perspectives of others and reach a workable solution. You are flexible in how you influence leaders to achieve the right outcomes
• Detail-oriented - You are an expert at tracking details at the lowest level and use these intricacies to inform high-level conversations
• Startup experience is strongly preferred
• Clear communicator - Can effectively influence and communicate cross-functionally with all roles and levels of management; Able to use clear, simple language to translate business needs into technical requirements