Senior Technical Program Manager

Who you are

• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience in technical program management working directly with software engineering teams
• Experience developing and executing/delivering product and technical roadmaps
• Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

What the job involves

• The Offers Experience team is seeking a Technical Program Manager to own the Offers Experience program — leading our experimentation roadmap and cross-org initiatives that make our offer experience clearer, more consistent, and more compelling, and that grow paid conversion across Prime Video worldwide
• Defining and leading program management mechanisms for key engineering initiatives, which typically involve multiple stakeholders across engineering, product and UX
• Owning tech initiatives which are ambiguous and bringing clarity to systems improvements as well as driving alignment across engineering and product for delivery
• Owning key engineering goals for PV offers experience and the wider organization - be they improving the user experience, enabling PV to go faster in launching new capabilities, or drive innovative approaches with GenAI
• Partnering with multiple cross functional organisations within Prime Video, Commerce Science, from Prime, Channels, Transactional VOD, Payments, Theatrical, Linear, Advertising, Live Sports and PV International
• Working with AI (required): This team runs AI-first, and so does this role. We expect you to use AI and GenAI tools to remove the undifferentiated work that fills a TPM's week — status roll-ups, data pulls, first-draft documents, meeting prep — so you can reinvest that time in the high-judgement decisions only you can make
• Concretely, we look for what Amazon calls GenAI Fluency: the ability to determine when and how to integrate GenAI tools, evaluate and refine their outputs, and apply responsible AI practices to augment productivity and quality
• You don't need to be an AI expert, but you do need to be hungry to use these tools, curious about where they help, and disciplined about where human judgement still has to lead. Candidates should expect to discuss how they've used (or would use) AI to do more with less
• Leading Critical Project Reviews (CPRs) for PV offers experience and Commerce Tech goals, together with engineering, product, UX and business stakeholders
• Periodically leading and driving roadmap reviews with engineering and product peers
• Authoring 2 or 6 pagers to drive engineering transformation across PV Offers Experience and the wider org
• Updating, reviewing and auditing goals that you own as well as those of your peers
• Participating in roadmap planning (12 months and 3YP)
• Hands on development of automated workflows and agents via use of AI to remove undifferentiated work and accelerate our roadmap
• Every time a customer starts a Prime membership, subscribes to a channel like Max or Paramount+, or rents a movie, they pass through an experience our team designed. Prime Video Offers Experience (OffersX) owns the moments where a customer decides how to enjoy their content — how we present what's on offer, help them compare it, and earn the click that turns a browser into a paying customer
• We do this across every Prime Video business and on every device a customer can watch on
• You'll own the roadmap for how offers show up across the whole shopping journey — the messaging that helps customers discover content, the "buy box" where they compare their options and hit play, subscribe, or rent, and the way our content partners' brands are presented so customers trust what they're buying
• You'll run a continuous pipeline of experiments to lift conversion, decide what we build next, and keep a dozen partner teams moving in the same direction
• This is one of the broadest surfaces in Prime Video. The same experience has to work across four different businesses (membership, subscriptions, rentals, and channels), every kind of content (movies and shows, live sports, free ad-supported, and linear TV), and every step from discovery to checkout
• You'll sit between the science teams who decide which offer a customer should see and the checkout teams who process the payment — and you'll be accountable for everything in between. You'll need to win the technical respect of engineers, navigate trade-offs where two stakeholders are both right, and turn ambiguity into a prioritized plan
• It's also a genuine growth seat. You'll own high visibility outcomes, run the mechanisms leadership relies on, and have a clear path to grow your scope and influence over time