Senior Technical Program Manager

Firmus Technologies

Firmus Technologies is a global 

leader

pioneering the development

and operation of efficient AI infrastructure across Asia Pacific.

 

 

Founded in Australia in 2019, our mission is to create the most efficient AI infrastructure by

combining 

cutting-edge

 technology with a steadfast commitment to sustainability.

 

At Firmus, we are unique in our approach. We design, build, and 

operate

a new class of digital

infrastructure – the AI Factory. Through our model-to-grid technology approach, we have pushed

the boundaries of multi-generational liquid cooling systems, energy management, AI software

orchestration, and construction. For our customers, this approach allows us to make every watt

count and deliver low-cost AI tokens globally.

 

Firmus AI Cloud

Our large-scale GPU cloud platform, Firmus AI Cloud, is purpose-built

to deliver energy-efficient AI 

compute

 at scale to customers.

 

It empowers developers, enterprises, educational institutions, and government users to train and

deploy AI models with unmatched efficiency and cost savings. With an ever-growing suite of services

and applications, we are committed to delivering a cloud experience that is market-leading,

proprietary, and built to scale.

 

Role Summary

We are seeking a customer-centric

Senior

Technical Program Manager

(TPM)

to lead the end-to-end delivery of

complex,

large-scale, customer-facing technical projects. You will act as the bridge between engineering, operations, and customer-facing teams (Sales, Customer Success, Solutions Architecture) to ensure technical initiatives are delivered with minimal customer disruption and maximum business value.

 

 

You will work closely with major hyper-scalers and frontier model builders, leading end-to-end program delivery. This includes owning customer communications, driving technical and program implementation, ensuring adoption milestones are met, establishing feedback loops, all while managing complex technical dependencies across stakeholders. 

 

 

Key Responsibilities

 

Customer-Aligned Program Management

 

• Manage joint executive communications and host executive project status meetings

• Create phased implementation rollout plans with scope, timeline, and milestones to reduce customer risk.

• Lead weekly syncs

  internally and externally

  to

  align on

  customer readiness,

  project milestones

  , program

  roadmaps

  and impact assessments

• Drive

  technical decisions

  that balance internal velocity with

  customer impact

 

Technical Depth for Customer Conversations

 

• Understand system architecture, AI Factory, GPU performance and benchmark,

  and infrastructure constraints,

  enough to answer customer questions and

  validate

  impact assessments.

• Ensure technical solutions meet both customer and business needs

• Collaborate with engineering teams to align on architecture and implementation

 

Cross-Functional Leadership

• Orchestrate delivery across engineering,

  operations

  and customer-facing teams

• Lead regular cadence with leadership to

  align on

  project readiness, manage escalations and communication timelines. Drive technical decisions that balance internal velocity with customer impact.

Skills & Experience

 

• 10+ years of Technical Program or Project Management experience, with at least 4 years leading large-scale technical programs. Direct external customer exposure is highly preferred.

• Significant experience

  delivering software platform solutions is essential. Experience delivering cloud software or platform services is highly desirable.

• Exceptional communication — you can draft a

  customer-facing advisory

  that is clear, empathetic, and technically

  accurate

  .

• Technical fluency across software platforms and supporting infrastructure, with a robust understanding of AI hardware, large-scale networks, and cloud architectures.

• Practical exposure to infrastructure and data-centre delivery, with an understanding of how deployment schedules, readiness milestones, and infrastructure constraints affect software and service delivery.

• Experience combining agile, sprint-based software delivery with waterfall-based infrastructure planning to maintain a coherent end-to-end program plan.

• Hands-on experience in Jira, translating agreed priorities into actionable backlogs and driving backlog refinement, sprint planning, dependency management, and release coordination, integrated with infrastructure schedules and milestones.

• Strong stakeholder management with Sales, Customer Success, Product Management, Operations, Solutions Architecture and Engineering leaders.

• Comfort

  operating

  in high-ambiguity environments where program structures often need to be created, not just followed

• Proven

  track record

  delivering

  customer-facing technical programs

  such as:

Software platform launches

 

Enterprise feature rollouts with customer-specific configurations

 

Cloud migration programs for enterprise customers

 

Large-scale GPU Infrastructure project

 

Location & Reporting

 

• Based 

  in 

  Sydney, Australia

• Reports directly to the Director of Solutions Architecture & Delivery