Senior Technical Program Manager

About ITC Infotech:

ITC Infotech is a wholly owned subsidiary of ITC Limited, one of India's foremost private sector companies and a diversified conglomerate. The ITC Group, with a market capitalization of $65 billion, is globally recognized as a leader in sustainability. The group's vision is to achieve world-class performance and create growing value for both the Indian economy and its stakeholders. This vision is supported by core values such as Trusteeship, where professional managers hold the company in "trust" for its stakeholders; a strong Customer Focus; Respect for People; a commitment to Excellence; a pursuit of Innovation; and a strong Nation Orientation.

ITC Infotech's business philosophy is that business is at the center and technology is an enabler, as reflected in its tagline, "Business-friendly Solutions." The company offers a wide range of services and solutions across key business areas, including CIO Services (Automation, Digital Workplace, ERP), Digital Experience (Experience Transformation), and Product 4.0 (Product Lifecycle Management, Digital Manufacturing). In the last seven years, ITC Infotech has successfully doubled its revenue from $250 million to $500 million+ annually, with its EBIT improving from 8% to over 18%.

With this strong growth momentum, ITC Infotech is now embarking on its next journey, known as 'Next Orbit,' with the ambitious goal of reaching $1 billion in annual revenue within the next four years. The Americas region is a critical part of this charter and is expected to increase its contribution to total revenue from the current 35% to a range of 40% to 50%. Manufacturing is a key vertical for the group and ITC Infotech with BFSI, Retail, CPG, Travel, Transportation & Hospitality being others.

Role - Principal Technical Program Manager

Location - Vancouver, BC

Start Date - Immediate

Duration - Long Term

Job description:

We are seeking a highly accomplished, battle-tested Senior Technical Program Manager (TPM) to spearhead the end-to-end (E2E) testing, integration, and risk-mitigation strategy for a mission-critical enterprise initiative.

In this role, you will be the ultimate custodian of quality and Go-Live readiness. You will oversee and orchestrate the E2E testing efforts of 5 to 6 cross-functional QA teams , each led by their own dedicated QA Leads. This is a high-visibility, fast-paced role requiring a leader who is exceptionally proactive in identifying delivery risks, establishing mitigation paths, and driving cross-functional alignment to ensure our Go-Live date remains entirely intact.

The ideal candidate possesses a rare blend of deep technical program management expertise, a robust QA governance background, and the executive presence required to manage complex stakeholder dynamics.

Key Responsibilities

Program-Level QA Governance & Orchestration

• E2E Testing Leadership: Oversee, align, and drive the comprehensive end-to-end testing execution across 5–6 cross-functional QA teams.
• Lead Coordination: Partner with, mentor, and orchestrate individual QA Leads to ensure consistent testing standards, environment readiness, and execution alignment.
• Release & Go-Live Readiness: Define and track the entry/exit criteria for integration, regression, and user acceptance testing (UAT). Act as the final gatekeeper for quality and technical Go-Live readiness.

Proactive Risk Management & Resolution

• Risk Identification: Actively hunt for, identify, and document technical program risks, bottlenecks, environment contentions, and resource constraints before they impact the critical path.
• Hands-on Triage & Resolution: Lead daily triage sessions for high-severity issues, unblock testing dependencies, and establish concrete paths to resolution.
• Go-Live Protection: Maintain an unwavering focus on keeping the Go-Live date intact, formulating mitigation plans, and escalating critical issues to leadership with proposed solutions.

Stakeholder Management & Communication

• Status Reporting: Design and deliver high-impact, transparent program-level QA dashboards, metrics, and milestone reports for engineering, product, and business executive leadership.
• Cross-functional Alignment: Foster seamless communication and collaboration across engineering, product management, operations, and third-party vendor teams.

Qualifications:

Required Experience & Skills:

• Senior Program Management: 8+ years of experience managing complex, large-scale software delivery programs as a Technical Program Manager (TPM).
• QA & E2E Testing Expertise: Proven track record of managing massive-scale, multi-system integration testing (E2E), QA automation, performance, and regression cycles.
• Multi-Team Coordination: Demonstrated success in leading programs that involve managing other lead roles (e.g., orchestrating 5+ QA Leads/teams simultaneously).
• Technical Depth: Strong understanding of modern software architecture, integration technologies (APIs, microservices, cloud ecosystems), CI/CD pipelines, and test management tools (e.g., Jira, Xray, Zephyr).
• Exceptional Communication: Outstanding executive presence, negotiation, and conflict-resolution skills, with the ability to distill highly technical issues into clear business impacts.
• Proactive Attitude: A self-starter who thrives in high-pressure environments and doesn't wait for direction to identify and solve critical delivery blockers.

Preferred Qualifications:

• Experience overseeing Go-Live and hypercare transitions for complex enterprise integrations (e.g., PLM, supply chain, digital platforms, or large-scale customer-facing systems).
• Professional Certifications (e.g., PMP, PgMP, CSM, or SAFe).

Education

• Bachelor’s or master’s degree in commerce, Engineering, Computer Science, Data/Analytics, or related fields.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.