Senior Technical Project Manager (Customer Success)

• As a Senior Technical Project Manager on our EMEA Customer Success team, you own the delivery of SmartReports implementations for hospitals and radiology practices across the region — from contract signature through go-live and into hypercare
• The “technical” in the title doesn’t mean you design the solution yourself — that’s what our integration architects and engineers are for — it means you can follow and steer the technical conversation: you understand what an HL7 interface is and why it might fail, you know which questions to ask a hospital IT department, and you make sure technical decisions get properly documented, communicated, and executed on schedule
• You’re the person who sits between the customer’s IT department, our internal delivery teams, and partner vendors (RIS/PACS providers), keeping everyone aligned on scope, timeline, and risk
• Own end-to-end delivery of SmartReports implementations across EMEA — from discovery and solution design through configuration, integration, testing, go-live, and hypercare — following our phase-gate delivery model
• Coordinate and document the solution design, working with our integration architects and engineers to capture integration architecture, interface decisions, and configuration options
• Manage technical workstreams with hospital IT, tracking and coordinating HL7/RIS/PACS integration topics, network and security requirements, and deployment questions
• Manage external technology and channel partners, coordinating delivery wherever results depend on third parties
• Qualify and escalate issues during implementation: gather the relevant context, write clear, complete tickets for Engineering, and track them to resolution — keeping the customer informed along the way
• Serve as the primary customer contact throughout implementation — running status calls, agendas, minutes, and decision logs with clear, structured communication up to executive level
• Hand over cleanly into operations through structured transitions to Customer Support, complete documentation, and readiness checkpoints, and contribute to our internal knowledge base so learnings scale beyond a single project

Benefits

• Performance-based bonus scheme
• Flexibility including fully remote options
• Individual development budget to support your professional growth
• Meaningful work that positively impacts healthcare and people’s lives
• Opportunity to contribute to a cutting-edge medical software product with rapid growth and significant funding
• Positive, highly skilled and international team- Understanding of medical/radiology terminology and clinical workflows is a plus
• Strong technical affinity — you’re comfortable in conversations about HL7 interfaces, RIS/PACS environments, and hospital IT constraints, and you can translate between engineers and non-technical stakeholders; you don’t need to be an engineer or architect yourself
• Project management certification (PMP, PRINCE2, or similar) is a plus
• Proven ability to run multiple concurrent projects and coordinate cross-functional stakeholders (Product, Engineering, Sales, Support, external vendors) without formal authority
• Experience with Jira-based delivery and phase-gate project models
• Awareness of working in a regulated environment (medical device software, GDPR) is a plus
• Strong documentation discipline: solution design write-ups, status reports, decision logs, and tickets that others can actually work from
• Excellent communication in English; German at a professional level strongly preferred for the DACH customer base
• Bachelor’s or Master’s degree in STEM, Business Informatics, IT, or a related field — or equivalent experience
• Experience with speech recognition, structured reporting, or AI-supported clinical documentation
• Several years of project management experience delivering enterprise software or healthcare IT implementations