Senior Technical Service Engineer

About the role

We are seeking a Senior Technical Service Engineer to join Ampacet (Thailand) Co., Ltd. in Pluak Daeng, Rayong.

The Senior Technical Service Engineer is responsible for providing technical support to customers and internal teams to ensure effective application and performance of company products. The role supports product trials, troubleshooting, customer training, complaint investigations, and technical documentation. Working closely with customers, production, commercial, quality, and R&D teams, the Senior Technical Service Engineer helps resolve technical issues, supports new product introductions, and contributes to customer satisfaction while developing technical expertise across product and application areas.

Key responsibilities

• Provide comprehensive technical support and consultation to customers, addressing complex inquiries related to product applications and specifications
• Conduct on-site technical visits and assessments to diagnose issues, identify root causes, and implement effective solutions
• Develop and deliver technical training to customers and internal teams on product use, best practices, and safety protocols
• Troubleshoot technical problems and provide recommendations for process optimization and product performance improvements
• Collaborate with the research and development team to gather customer feedback and contribute to product development initiatives
• Prepare detailed technical reports, documentation, and case studies to support customer requirements and internal knowledge management
• Maintain accurate records of all technical service activities, customer interactions, and resolution outcomes
• Support sales efforts by providing technical expertise during customer presentations and tender evaluations
• Mentor and guide junior technical staff, fostering a culture of continuous learning and technical excellence
• Ensure compliance with health, safety, and environmental regulations in all technical service activities

What we're looking for

• Bachelor's degree in Chemistry, Physics, Chemical Engineering, or a related scientific discipline
• Minimum 2-5 years of post-qualification experience in technical service, technical support, or a related field within the chemistry and physics industry
• Strong technical knowledge of chemical products, polymers, additives, or related materials and their applications
• Proven expertise in troubleshooting technical issues and providing innovative solutions to complex problems
• Excellent communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences
• Experience in customer relationship management and delivering high-quality customer service
• Proficiency in English, both written and spoken; Thai language skills are advantageous
• Strong analytical and problem-solving abilities with meticulous attention to detail
• Ability to work independently whilst collaborating effectively within a team environment
• Experience with quality management systems and relevant industry standards (ISO certifications preferred)
• Willingness to travel to customer sites as required

What we offer

We are committed to supporting the professional growth and wellbeing of our employees. We offer competitive remuneration packages, comprehensive health and safety benefits, and opportunities for continuous professional development. Our organization values innovation, technical excellence, and employee engagement. We provide a collaborative working environment where your expertise is recognized and your contributions directly impact our success. We encourage a healthy work-life balance and offer flexible working arrangements where appropriate for the role. Additionally, we provide training and development program to enhance your technical skills and career progression opportunities within our growing organization.

Apply now

If you meet the above criteria and are interested in this exciting opportunity, please submit your CV and a cover letter detailing your relevant experience and technical expertise. We look forward to hearing from you.