Senior Technical Service Manager

One of clients is looking for Senior Technical Service Manager Infrastructure & Cloud (Managed Services) REMOTE

Key Responsibilities

• Own the day-to-day delivery of managed infrastructure services across on-premises

and AWS environments.

• Act as the primary technical and operational contact for the client, managing

stakeholder relationships and service governance.

• Ensure infrastructure availability, performance, security, monitoring, backup,

disaster recovery, and SLA compliance.

• Coordinate infrastructure support teams, cloud engineers, and third-party vendors

to deliver high-quality managed services.

• Facilitate the client's on-premises to AWS transition by ensuring operational

readiness, service continuity, and successful handover into managed operations.

• Lead ITIL-based Incident, Problem, Change, and Major Incident Management

processes.

• Drive continuous service improvement, automation, operational efficiency, and

infrastructure best practices.

• Mentor technical teams and provide leadership on complex infrastructure and

operational issues

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a

related discipline.

• 10+ years of experience in Infrastructure Operations, Technical Service

Management, or Managed Services.

• Proven experience managing and supporting enterprise on-premises

infrastructure, including Windows/Linux servers, VMware, Active Directory,

networking, storage, backup, and disaster recovery.

• Hands-on experience managing AWS infrastructure and cloud operations, with a

solid understanding of core AWS services such as EC2, VPC, IAM, CloudWatch,

Systems Manager, and AWS Backup.

• Experience supporting hybrid infrastructure environments, with responsibility for

both on-premises and cloud platforms.

• Exposure to infrastructure modernization or cloud migration programmes, with the

ability to ensure operational readiness and seamless transition into managed

services.

• Strong understanding of ITIL Service Management processes, including Incident,

Problem, Change, and Major Incident Management.

• Experience using enterprise ITSM and monitoring platforms such as ServiceNow,

Jira Service Management, Datadog, SolarWinds, Splunk, or similar tools.

• Excellent client-facing communication, stakeholder management, and technical

leadership skills.

• Proven ability to lead infrastructure support teams and coordinate cross-functional

technical resources.

Preferred Certifications

• AWS Certified Solutions Architect Associate or AWS SysOps Administrator –

Associate (highly desirable).

• AWS Certified Solutions Architect – Professional (an added advantage).
• ITIL v4 Foundation or higher.
• Microsoft Azure Administrator, Windows Server Hybrid Administrator, VMware VCP,

or PMP certifications will be considered an advantage