Senior Technical Services & Operations Specialist

FUCHS is the world's largest independent supplier of innovative lubrication solutions, covering almost every industry and application. Our products and solutions keep the world moving even though they are not always visible. What matters is that each of our over 6,000 employees in over 50 countries is visible - their entrepreneurial spirit, ideas and skills are the foundation of our global business.

Senior Technical Services & Operations Specialist

Location: Ankara & Kırıkkale

Qualifications we are looking for:

• Bachelor’s degree in Mechanical Engineering, Chemical Engineering, or a related engineering discipline,
• At least 5 years of relevant professional experience, preferably in lubricants, maintenance, technical services, or industrial field operations,
• Experience in managing and coordinating technical and/or field teams, preferably across multiple locations,
• Strong knowledge of lubricants, lubrication practices, and industrial applications,
• Knowledge of mechanical maintenance, preventive maintenance, and rotating equipment,
• Experience in coordinating field operations, troubleshooting technical issues, and implementing continuous improvement activities,
• Strong customer orientation with effective stakeholder management and communication skills,
• Strong planning, coordination, problem-solving, and team management capabilities,
• Ability to combine field experience with technical analysis and reporting,
• At least Upper-Intermediate level of English,
• Good command of MS Office programs,
• Flexibility to travel in line with field and operational requirements.

Your areas of responsibility:

• Managing and coordinating technical and field teams, ensuring effective workforce planning, work scheduling, and operational continuity,
• Coordinating operational, administrative, and people-related matters concerning field teams in collaboration with relevant functions,
• Supporting team members in developing their areas of technical expertise by providing guidance, training, and know-how transfer,
• Ensuring effective management of day-to-day technical operations in line with customer requirements, company standards, and HS&E principles,
• Leading field operations related to lubricants, lubrication practices, and mechanical maintenance activities, ensuring technical issues are identified and resolved effectively,
• Coordinating preventive and corrective maintenance activities, particularly for rotating equipment, and supporting the continuous improvement of maintenance and lubrication practices,
• Managing and developing the Fullcheck service portfolio in line with market needs, customer expectations, and technological developments,
• Developing and maintaining technical tools and services to support Industrial Sales Teams,
• Managing customer technical requirements and maintaining effective communication with customers regarding ongoing field operations, technical issues, and improvement opportunities,
• Managing the technical complaint process and coordinating necessary actions to ensure customer issues are resolved promptly and satisfactorily,
• Planning and monitoring product and lubricant trials in the field, evaluating their technical performance, and ensuring effective reporting of results and benefits,
• Following developments in lubricants, base oils, additives, lubrication technologies, and competitor products/services, and transferring relevant technical know-how to the teams,
• Participating in technical meetings with suppliers, global partners, and other relevant stakeholders, and ensuring effective knowledge sharing within the organization,
• Managing internal and external technical training activities and supporting the continuous technical development of field teams,
• Ensuring the preparation of technical reports, benefit analyses, best-practice studies, and practical technical documentation related to lubricants and lubrication technologies.

Our Advantages

Fuchs offers a challenging yet rewarding work environment where employees are encouraged to develop and advance their professional careers. In this role, you will contribute to a variety of projects that will expand your professional experience and strengthen your competencies in a global context. The position also provides a comprehensive benefits package.