Senior Technical Services Engineer

Job Title: Sr. Technical Service Engineer

JOB SUMMARY

As Sr. Technical Service Engineer, the incumbent will be responsible for handling the Medical Equipment Service activities in the designated geographical area.

ESSENTIAL DUTIES

• To maintain Customer Service Levels as per Company Policy
• All equipment Installation and complaint resolution -Urgent complaint with 48 hours
• Preventive Maintenance-All Equipment (Effectiveness Machine Up time at 95%)
• Gathering knowledge of the market for Service and revenue Generation (Achievement of Target)
• Implementing Timely Field Actions and any necessary upgrades and recording them.
• Daily activity management for the distributor resources for tech service
• Coordination with Sales and clinical counterparts for better management of day today activity and setting the priority.
• Consolidation and continuous monthly update on complaint /Installation/Field action/Service contracts.
• MIS (On-time submission of reports & Documentation)
• Responsible for implementing yearly service strategy with in the defined territory and key accounts management.
• Backing up of the team irrespective of the region as and when required across India
• Strategy with distributor about increasing the service revenue with in the defined terriotery
• Certified Trainer for minimum one devices or more-Responsible for train the internal team and distributor resources
• This position may have one or more service eng reporting in the region and responsibility of his/her development.

MINIMUM QUALIFICATION REQUIREMENTS

Education Degree or Diploma in Electronics/Biomedical/Electrical/Instrumentation Engineering

Experience

Minimum 5 years of experience in Electronic/Electrical/Medical Equipment Service, preferably in Medical Device or minimum 3 years experience in the company with proven track record.

Skills

• Analytical skills
• Technical skills
• Communication skills
• Customer Handling skills
• People Management skills

Certificates, Licenses, Registrations

• A valid Drivers License is required.
• Ability to complete hospital credentialing processes

PHYSICAL REQUIREMENTS

Typical Office Environment requirements include: reading, speaking, hearing, close vision, walking, bending, sitting, and occasional lifting up to 60 pounds.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Additional Physical Requirements Extensive Travel required (up to 80%)

Reporting Officer This position will report to Asst.Technical Service Manager/ Regional Tech Service Manager.