Senior Technical Services Engineer（LED）

Role & Responsibilities:

· Create and review annual plan for service team operations

· Overall responsibility for the effective operation of the UK service team, act as primary point of contact for customer’s service requests and reporting back to HQ

· Coordinate scheduling for on-site survey & service visits and allocate engineering teams from both in-house and 3rd party resources

· Coordinate with sales team to create quotations for installation & service activity

· Liaise with commercial and sales teams to identify upcoming project requirements and plan service team resources accordingly

· Keep the stock room and repair centre in an orderly state and order supplies accordingly to ensure smooth-running of service team

· Maintain accurate records of RMA processes and ensure smooth running of the repair team

· Liaise with customers to inform them of planned service visits and advise on status of ongoing & completed tasks

· Maintain the database of service records and tickets

· Create and coordinate regular training sessions for external partners

· Recruit and train additional service team members when required

· Manage and maintain good relations with 3rd party resources

Qualifications:

3 years experience in a technical role in AV industry (on-site LED install experience would be an advantage)

Successful candidates will be able to demonstrate after-sales management experience

Successful candidates will be able to demonstrate project management experience

Higher education qualification in a technical subject

UK Driving license

Fully fluent English language skills, written and verbal