Senior Technical Solutions Engineer- Contractor

Senior Technical Solutions Engineer(Contractor)

This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners.

Role Description

● This role is a 12 months contract assignment at Palo Alto Networks.

● Location: Singapore(3x office)

● The ideal candidate will have valid work authorization to work within Singapore. This position is not eligible for any visa sponsorship.

About Palo Alto Networks

At Palo Alto Networks, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We are a company built on the foundation of challenging and disrupting the way things are done, and we are looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. As a critical thinker, you understand the methods, techniques, and evaluation criteria needed to obtain high-quality results. You enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure—which means you will move quickly, thoughtfully, and provide technical assistance as needed (often in high-pressure situations).

Your Impact

Palo Alto Networks is looking for a Senior Technical Solutions Engineer to provide premier, high-end support for our enterprise customers. In this role, you will deliver expedited response times and serve as a trusted technical advisor within a dedicated team of experts.

Key Responsibilities

• Customer Support & Technical Services: Provide advanced technical support, guidance, and troubleshooting to enterprise customers and partners. Perform root cause analysis, and recommend operational best practices.
• Case Management: End-to-end management of support cases to ensure issues are accurately recorded, tracked, prioritized, resolved, and followed up on in a timely manner.
• Diagnostics & Fault Isolation: Perform deep-dive fault isolation, log analysis, and root cause analysis for complex, multi-layered technical issues.
• Knowledge Sharing & Documentation: Author and publish Technical Support Bulletins, articles, and troubleshooting documentation in the internal and external Knowledge Base.
• Technical Content Review: Review technical documentation for training materials, manuals, and diagnostic guides.
• On-Call Availability: Provide on-call technical support during weekends and public holidays on an as-needed basis.

Qualifications & Experience

Technical Proficiency

• Experience: 5+ years of technical support or customer facing experience in enterprise environments.
• OS & Application Debugging: Demonstrated expertise in troubleshooting, installing, and debugging applications across Windows, Linux, macOS, and Android OS platforms.
• Microsoft Ecosystem: Strong working experience with Microsoft technologies, including Active Directory (AD), Group Policy (GPO), Exchange, System Center Configuration Manager (SCCM), MS SQL Server, and IIS.
• Endpoint & Network Security: Hands-on experience with endpoint security software (Antivirus, Data Loss Prevention [DLP], Intrusion Prevention Systems [IPS], and Network Access Control [NAC]).
• Security Technologies: Experience with advanced security infrastructure, including EDR, SOAR, SIEM, IPsec, SSL-VPN, NAT
• Cloud & Virtualization: Foundational knowledge of public cloud infrastructure (AWS, Azure, GCP) and Virtual Desktop Infrastructure (VDI) environments (VMware, Citrix).
• Scripting & Automation: Proficiency in Bash or Python scripting for task automation, log parsing, and technical analysis.
• Complex Environments: Strong ability to independently debug broad, complex, and unique technical environments featuring mixed applications and network protocols.

Language Skills

• English: Professional working proficiency in written and spoken English is required.
• Preferred Languages: Fluency or professional proficiency in Mandarin or Korean is highly preferred (a valuable asset, but not mandatory).

Education & Certifications

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related technical field.