Senior Technical Solutions Specialist

Company Description NTT DATA, Inc. is a global provider of business and technology services focused on helping clients innovate, optimize, and transform for long-term success. The company invests in research and development to support organizations and society in moving confidently and sustainably into the digital future. Recognized as a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and collaborates with a broad ecosystem of established and start-up partners. Its services span business and technology consulting, data and artificial intelligence, industry-specific solutions, and end-to-end application, infrastructure, and connectivity management. Team members join a culture that values collaboration, innovation, and continuous learning.

Role Description The Senior Technical Solutions Specialist is a full-time, on-site role based in Thailand. This role is responsible for providing advanced technical support to clients, diagnosing and resolving complex issues related to information technology systems, applications, and infrastructure. The specialist collaborates closely with sales teams to understand client requirements, design suitable technical solutions, and support pre-sales and post-sales activities. Daily tasks include troubleshooting incidents, documenting solutions, preparing technical proposals, and presenting product capabilities to clients and internal stakeholders. The role also involves continuous learning on new technologies, contributing to best practices, and mentoring junior team members to strengthen the overall technical support team.

Qualifications

• Candidates should possess strong Troubleshooting and Technical Support skills to analyze, diagnose, and resolve complex IT issues efficiently.
• Candidates should possess solid Information Technology knowledge, including systems, networks, applications, and security fundamentals.
• Candidates should possess effective Communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Candidates should possess Sales-related capabilities, such as supporting pre-sales activities, understanding client needs, and contributing to solution proposals.
• Relevant bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent practical experience).
• Experience in a senior technical support, solutions engineering, or similar client-facing technical role.
• Ability to work collaboratively in cross-functional teams and manage multiple priorities in a fast-paced environment.
• Proficiency in English; additional regional language skills are beneficial.
• Familiarity with IT service management frameworks (e.g., ITIL) and enterprise environments is an advantage.