Senior Technical Supervisor

About the role

Senior Technical Supervisor to provide timely and proper technical service support to customers. This includes installations, reinstallations and preventive maintenance for conventional machines. The ideal candidate will have a strong technical background and proven technical experience in the industrial or engineering sector.

Key responsibilities

Technical Service

• Provide installation, maintenance and repair of industrial equipment and solutions for customers
• Installation of machinery (mechanical and/or electrical) and plant components according to plans and engineering drawings
• Perform preventive maintenance
• Perform emergency service at the customer's site, if needed
• Troubleshoot via phone, email or in person
• Email communication with machine manufactures for troubleshooting support and technical clarifications
• Attend meetings with regards to installations, service matters, technical solutions and administrative matters of the company
• Cooperate and coordinate with team members and other departments to offer solutions that fulfill customer needs

Reporting

• Ensure accurate reporting concerning operations and services and provide customer with service/installation reports
• Develop, establish and maintain long-term, positive relationships with customers
• Provide customer with service/installation reports
• Submit service reports to manager
• Gather and report information at customer site regarding process and quality concerns, to create new business opportunities

Spare Parts

• Provide information and help customer to upgrade/retrofit their machine (spare parts recommendation)
• Cost-conscious and sensitive handling of spare parts and work equipment

Customer Relationship

Develop, establish and maintain long-term, positive relationships with customers

• Train customer to operate/maintain machine
• Provide excellent service to customers by giving undivided attention and focus on meeting their needs
• Anticipate questions, concerns and future issues and provide solutions, which will consistently result in repeated business, word of mouth referrals and increased quality of service providing
• Find solutions to customer problems and complaints to maximize satisfaction

About you

• Degree in Electrical, Mechatronic, Mechanical Engineering or related fields
• Excellent interpersonal and communication skills
• Goal-oriented, dynamic and high sense of responsibility
• Works well under pressure
• Works self-reliantly
• Team and disciplined working spirit
• Professional appearance and demeanor
• Effective planning, analytical and implementation skills
• Proficiency in MS Office Applications
• Excellent written and verbal English skills