Senior Technical Support Engineer

Position: Senior Technical Support Engineer

Location: Puchong, Selangor

Monthly Salary Range: RM 5,500 – RM 6,300

Industry: Electrical / Electronic Engineering

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The Role

Do you thrive on solving complex technical problems? Are you excited by high-tech equipment, advanced measurement systems, and hands-on engineering challenges? At Crest Systems, we power innovation by supporting the technologies that drive the future of semiconductors, electronics, and advanced materials. Be part of a company where your contribution truly makes a difference!

What You’ll Be Doing

As a Technical Support Engineer, you’ll be the go-to expert for the installation, support, and maintenance of advanced laboratory and metrology systems. Your responsibilities will include:

1. Technical Support & Field Service: Provide on-site and remote troubleshooting, maintenance, repairs, and performance tuning to ensure customer systems are operating at peak efficiency.
2. Installation & Commissioning: Oversee the setup, calibration, and start-up of sophisticated equipment including Atomic Force Microscopes (AFM), Nano Indenters, Industrial Microscopes, Wafer Measurement Systems, Contact Angle Systems, De-capsulation Systems.
3. Customer Relationship Management: Develop strong working relationships with key customers, becoming a trusted advisor and technical partner.
4. Track and manage key performance indicators such as response time, equipment uptime, Mean Time Between Failures (MTBF), and support customers in optimizing Overall Equipment Effectiveness (OEE) through proactive maintenance and system performance improvements.
5. Project Coordination: Lead/support project execution, from scheduling to final delivery, ensuring timely and professional completion.
6. Cross-functional Collaboration: Work closely with sales, applications, and engineering teams to deliver seamless customer support and system optimization.

What makes this role exciting

a. Gain exposure in leading-edge technology and scientific instrumentation used in global R&D and manufacturing.

b. Build your career in a company that values continuous learning, technical excellence, and team collaboration.

c. Supportive team environment with mentorship and career growth opportunities.

d. Platform to apply your engineering background in real-world applications and client solutions.

e. Career Growth: Potential for career advancement by demonstrating leadership qualities, excellent communication skills, interpersonal abilities, and strong analytical thinking.

f. Overseas Training opportunities, including trips to conferences and other events.

 Perks and Benefits:

• Attractive Salary with generous allowances.
• Performance-Based Incentives and annual Performance Bonus.
• Employee medical insurance

What You’ll need to Succeed

1. Degree in Electrical, Electronics, Mechanical, Chemical, Materials, or Biomedical Engineering — or in Science disciplines like Physics, Chemistry, or Biotechnology.
2. Minimum 1 year of experience in technical support or equipment maintenance. Diploma holders with 2-3 years of relevant working experience will also be considered.
3. Experience with high-precision instruments (e.g., AFMs, Nano Indenters, De-capsulation Systems) is an advantage.
4. Background in semiconductor, electronics, or materials industries is a plus.
5. Strong analytical and problem-solving mindset.
6. Excellent communication and interpersonal skills — you’ll be working with customers, suppliers, and internal teams.
7. Must have own transport and be willing to travel extensively within Malaysia.
8. Eagerness to learn and grow.