Senior Technical Support Engineer

• Provide technical support to field engineers and customers on patch updates and troubleshooting.

• Monitor site status and performance through remote access, and provide regular updates.

• Troubleshoot issues reported by customers and resolve problems efficiently.

• Collaborate with field engineers to ensure smooth operations and effective communication.

• Develop and maintain technical documentation and knowledge base articles.

• Analyze and resolve complex technical issues, escalating when necessary.

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