Senior Technical Support Engineer

Technical Support Engineer

Location: Delhi
Experience: Minimum 3 Years
CTC: ₹3–7 LPA
Employment Type: Full-Time

Job Summary

We are looking for an experienced Technical Support Engineer to handle technical troubleshooting, installation, configuration, and maintenance of IT infrastructure.

The candidate must have strong hands-on experience in Linux OR Server & Storage Devices.

Key Responsibilities

• Provide technical support and troubleshoot hardware and software-related issues.
• Install, configure, maintain, and troubleshoot servers and storage devices.
• Diagnose and resolve issues related to system performance, hardware, connectivity, and operating systems.
• Provide technical support for Linux-based systems, including basic administration and troubleshooting.
• Troubleshoot server hardware components such as CPU, RAM, HDD/SSD, RAID, NIC, PSU, and motherboard.
• Troubleshoot storage devices, RAID configurations, disk failures, SAN/NAS, and storage connectivity.
• Perform server and storage installation, configuration, maintenance, and hardware replacement.
• Monitor system health and identify potential technical issues.
• Coordinate with customers, internal technical teams, and vendors for issue resolution.
• Maintain service reports, technical documentation, and troubleshooting records.
• Provide remote and/or on-site technical support as required.

Mandatory Skills

Candidate must have hands-on experience in at least ONE of the following:

1. Linux

• Linux administration and troubleshooting
• Knowledge of Linux commands, services, permissions, logs, and system configuration
• Troubleshooting OS and system-level issues

OR

2. Server & Storage Devices

• Hands-on experience with server and storage hardware
• Knowledge of RAID, HDD/SSD, SAN/NAS, storage connectivity
• Server hardware troubleshooting and maintenance
• Experience with installation, configuration, and replacement of server/storage components

Preferred Skills

• Basic networking knowledge – TCP/IP, DNS, DHCP, VLAN
• Knowledge of data center environments
• Understanding of server and storage architecture
• Strong troubleshooting and analytical skills
• Good communication and customer-handling skills

Eligibility

• Diploma/B.E./B.Tech/B.Sc./MCA or equivalent qualification in IT, Computer Science, Electronics, or a related field.
• Minimum 3 years of relevant technical support experience.
• Candidates with practical experience in Linux OR Server & Storage Devices are eligible.

Compensation

₹3 LPA – ₹7 LPA, depending on experience and technical skills.

Pay: ₹25,000.00 - ₹58,000.00 per year

Ability to commute/relocate:

• Delhi: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person