Senior Technical Support Engineer - Linux - Phillipines (Remote)

Level

Senior

Department

Support

Type

Full Time

Project

NDA

Locations:

Philippines

Remote

Job Details

Posted on:

October 14, 2026

Job ID:

N104kA

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

AKIPS develops software used for network monitoring and infrastructure visibility, serving a global base of customers and partners. This role supports customers and partners worldwide who rely on AKIPS software for their network environments.

Required skills:

Must Have

• 5+ years of implementation and/or operations experience supporting Linux/FreeBSD servers and virtualized environments
• Previous customer or end-user facing experience in a technical lead or senior support capacity
• Strong understanding of networks, protocols, and internet technologies, including Routing, NAT, Advanced TCP/IP, Syslog, NTP, and NetFlow
• Strong proficiency in SNMP monitoring frameworks, with the ability to analyze MIB structures, map OIDs, and implement custom polling or alerting solutions
• Experience using software and network protocol analysis tools such as Wireshark and tcpdump for troubleshooting and debugging
• Experience with scripting and programming languages (e.g., Bash, C, Perl)
• Experience with network monitoring platforms such as AKIPS, SolarWinds, and Zabbix for SNMP polling, performance analytics, and infrastructure visibility
• Experience using Salesforce or similar ticketing/ITSM systems for case management
• Proficiency with X.509 certificates and SSL/TLS configuration, usage, and troubleshooting
• Excellent interpersonal, verbal, and written communication skills
• Strong written and spoken English proficiency
• Strong critical thinking and troubleshooting abilities
• Ability to work independently with minimal supervision in a remote, fast-paced environment
• Reliable, professional, and team-focused

Nice to Have

• Experience with system and protocol debugging tools (e.g., strace/truss, gdb, tcpdump)
• Understanding of authentication technologies (LDAP, TACACS+, RADIUS, SAML)
• Experience in firewall administration and configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet)

Scope of work:

We are seeking a Senior Technical Support Engineer to provide advanced technical support for AKIPS's software. This role works closely with global customers and partners to troubleshoot complex issues, support deployments, and ensure optimal performance of AKIPS software. The ideal candidate combines deep systems and networking expertise with strong customer-facing experience and a passion for problem-solving.

• Provide technical support to worldwide customers and partners across multiple communication channels (Salesforce, email, calls, and remote sessions)
• Troubleshoot issues to full resolution within AKIPS software and FreeBSD operating system environments
• Maintain an individual ticket queue, owning all customer communications and acting as a liaison between customers and internal resources
• Develop an understanding of customers' technical environments to provide tailored support and proactive recommendations
• Create and enhance both internal and external documentation, as well as customer training materials
• Participate in mentoring and knowledge sharing with other support engineers