Senior Technical Support Executive

Join our Aftermarket team as the technical expert for AISIN's aftermarket expansion!

Key responsibilities

• Research vehicle fitments and engine codes, and maintain a zero-error parts database.
• Run technical checks and documentation for new product lines like batteries and shock absorbers.
• Audit product pricing and analyze market demand to guide portfolio growth.
• Track warranty trends, monitor response SLAs, and partner with Marketing on new launches.
• Resolve technical escalations and build standard workflows to upskill the team.

About you

• 3–5 years as a workshop mechanic or technician, ex-dealership preferred.
• Strong background in parts mapping, warranty, or dealership operations.
• Deep diagnostic expertise in Japanese and global vehicle models in the PH.
• Advanced MS Excel skills for technical reporting and data analysis.
• Occasional field travel is required for technical audits and site visits.