Senior Technical Support Executive

ICS Grade: E3 Experience: 5-7Years

Role Overview Lead technical validation, automation, and Release Management initiatives across complex Avaya UC and Contact Center environments. Provide technical leadership for major customer deployments, migrations, and operational improvement programs.

Core Responsibilities

• Lead complex validation, upgrade, migration, and release activities.
• Serve as the technical escalation point for critical UC/CC issues.
• Drive automation and operational efficiency initiatives.
• Mentor engineers and provide technical leadership across customer engagements.

Technical Skills Avaya UC (Aura 8.x and Above): CM, SM, SMGR, AES, AADS, IX Messaging

Contact Center: AAEP, CMS, Verint WFO, Experience Portal

Enterprise Platforms: SBC, ESXi, KVM

Infrastructure & Automation: Linux, VMware ESXi, Python, Shell, PowerShell

Core Competencies: Technical Escalation, Health Check Automation, Migration & Validation Strategy, Cross-Platform Integration, Performance Optimization

Key Competencies

• Technical Leadership
• Advanced Problem Solving
• Automation & Continuous Improvement
• Customer & Stakeholder Management
• Mentoring & Knowledge Sharing

Qualifications Any

Range Of Year Experience-Min Year 5

Range Of Year Experience-Max Year 7