Senior Technical Support - Hyderabad

Position: Technical Support Fresher

Experience: 3 6Year

Location: Hyderabad

Employment Type: Full-time

Job Summary

We are looking for a motivated Technical Support Fresher to join our technical team. The

candidate will assist in monitoring and maintaining Linux-based servers, troubleshooting

website and hosting-related issues, managing DNS and SSL configurations, and supporting

day-to-day technical requests.

The ideal candidate should have a basic understanding of Linux, networking, DNS, web

hosting, and troubleshooting, along with a strong willingness to learn new technologies.

Key Responsibilities

• Assist in managing and maintaining Linux-based servers.

• Monitor server health, performance, disk space, memory, CPU, and system

availability.

• Troubleshoot basic server, website, hosting, and connectivity issues.

• Handle basic DNS configuration and troubleshooting, including A, CNAME, MX,

TXT, and NS records.

• Assist with domain, SSL certificate, and HTTPS-related issues.

• Support website/application deployments and routine maintenance.

• Manage server access using SSH/PuTTY and file transfers using SFTP/FTP.

• Perform basic server log analysis and identify common errors.

• Assist with routine server backups and restoration.

• Perform basic security checks and follow server security best practices.

• Troubleshoot common HTTP/HTTPS errors, such as 404, 403, 500, and 502.

• Assist with basic email-related troubleshooting involving SMTP, IMAP, and POP3.

• Handle technical support tickets and resolve issues within defined procedures.

• Document issues, troubleshooting steps, and resolutions.

• Escalate complex technical issues to senior engineers or administrators.

• Communicate clearly with clients/users regarding technical issues and resolutions.

• Follow established monitoring, backup, security, and escalation procedures.

Required Skills

JD Tech Support

Linux

• Basic understanding of Linux operating systems.

• Familiarity with common Linux commands such as:

• ls, cd, cp, mv, rm

• cat, grep, find, tail

• chmod, chown

• Basic process and service management

• Basic understanding of Linux file systems, permissions, users, and groups.

• Ability to check CPU, memory, disk usage, and system logs.

Networking

• Basic understanding of networking concepts.

• Knowledge of IP addresses, ports, TCP/IP, and client-server communication.

• Understanding of common ports such as 22, 25, 53, 80, 443, 587, 110, and 143.

• Familiarity with troubleshooting commands/tools such as:

• ping

• traceroute/tracert

• nslookup

• dig

• curl

DNS

• Understanding of:

• A Record

• CNAME

• MX

• TXT

• NS

• Basic DNS troubleshooting and propagation concepts.

Web s Hosting

• Basic understanding of web hosting and server environments.

• Understanding of HTTP and HTTPS.

• Basic awareness of web servers such as Apache and Nginx.

• Basic understanding of SSL/TLS certificates.

• Familiarity with FTP/SFTP and SSH.

• Familiarity with hosting panels such as cPanel, Plesk, or RunCloud is an

advantage.

Technical Support

• Good troubleshooting and problem-solving skills.

• Ability to understand technical issues and investigate them systematically.

• Good written and verbal communication skills.

• Ability to work with support tickets and follow escalation procedures.

• Willingness to learn and work with new technologies.

Good to Have

• Basic knowledge of Apache/Nginx configuration.

• Basic knowledge of MySQL/MariaDB.

• Basic understanding of PHP and WordPress.

• Basic knowledge of AWS or other cloud platforms.

• Basic Bash/Python scripting knowledge.

• Understanding of Git and basic deployment concepts.

• Awareness of common server security practices.

• Basic knowledge of monitoring tools and server logs.