Senior Technical Writer

Job Summary

We are looking for a Technical Writer to join the documentation team and help users understand software products. The role involves translating complex product functionality into clear, accurate, and well-structured documentation while working closely with Product, Engineering, QA, Design, and Marketing teams across release cycles.

Key Responsibilities

• Create end-user and administrator documentation, including help articles, feature guides, onboarding content, and release notes.
• Understand product releases by reviewing product requirements, UI specifications, Figma designs, engineering specifications, marketing collateral, and release notes.
• Create content plans and gather requirements from Product Managers, Engineers, QA, and other stakeholders.
• Install and test product builds to verify documented workflows and ensure documentation accuracy.
• Work within Agile/sprint-based release cycles, including release candidates, code freeze, and GA milestones.
• Use AI writing tools to improve documentation efficiency and content quality while maintaining editorial standards.
• Follow established style guides, voice and tone principles, and editorial standards.
• Manage documentation review cycles, incorporate stakeholder feedback, track approvals, and resolve conflicting inputs.
• Design and maintain content architecture, including how topics are structured, grouped, and linked.
• Create documentation with localization and translation in mind.
• Use documentation analytics and content-performance data to identify content gaps and improve documentation.

Required Experience

• Strong experience in technical writing and software/product documentation.
• Experience creating end-user or administrator documentation.
• Ability to understand and document complex software/product functionality.
• Experience working with Product, Engineering, QA, and other cross-functional teams.
• Understanding of SDLC, Agile/sprint cycles, release candidates, code freeze, and GA milestones.
• Experience working with style guides and editorial frameworks.
• Strong stakeholder communication and feedback-management skills.
• Experience managing multiple documentation workstreams independently.
• Familiarity with documentation analytics and content performance.
• Practical experience using AI writing tools in documentation workflows.

Good to Have

• DITA / XML / Oxygen XML
• Markdown / Docs-as-Code
• Adobe Experience Manager (AEM)
• Confluence / SharePoint
• Jira / Workfront
• Figma
• Git / Version Control
• Experience with localized/global products