Senior Technical Writer

Short Description:

Senior Technical Writer
 Hybrid position - Must be willing and able to report on-site to DC offices 1x every 2 week period.

Complete Description:

Duties and Responsibilities

·         Liaise with department heads and end users to identify business procedures and establish documentation needs for hardware and software.
 Analyze IT project requirements to determine type of documents needed

·         Collaborate with systems and development staff to collect and interpret technical information.

·         Write and edit technical and end-user documents, including procedures, processes, functional descriptions, release documents, system specifications, reports, manuals, training, presentations, end-user communication messages and other program deliverables such as editing policy directives, strategic plans, and standard operating procedure

·         - Track the development and delivery of monthly, quarterly, and semiannual documents and reports;

·         Perform technical edits and support quality reviews.

Develop quality standards, graphics, format, and style for internal and external IT documents.

·         Create customer service content, user guides, in-depth documentation on product features, FAQ reference materials

·         Contribute to the organization's messaging strategy, crafting content guides for new products and features

·         Understand new features, learn how they work, and document them in crisp, easy-to-follow language

·         Improve existing documentation based on customer feedback.

·         Interview subject matter experts and analyze complex information to understand the details of the platforms and technical information to be conveyed.

·         Learn complex concepts and communicate information easily and clearly to internal employees and the end user community.

·         Use visual models and tools to communicate workflows, communications, relations, and system operations.

·         Performs other related duties as assigned.
 
 Education:

·         Bachelor's degree in Computer Science, IT or related field

·         ITIL & SaFe Agile Certifications preferred
 
 Qualifications:

·         5+ years of experience as a Technical Writer

·         5+ years of experience with documentation tools Microsoft Excel, Word and PowerPoint.

·         Excellent written communication and grammatical skills. Strong attention to detail is critical.

·         Highly skilled in MS Suite software (Word, Excel, PowerPoint, Project, and Visio) to conduct all job responsibilities.

·         3+ Years of hands-on experience with Adobe Acrobat Pro. Familiarity with Microsoft SharePoint.

·         Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures

·         3+ Years of experience using content publishing tools to write, format, manage, and publish technical content on the web

·         Demonstrable experience in technical communication or instructional design

Skills:

·         Experience as a Technical Writer. Required 5 Years

·         Experience using content publishing tools to write, format, manage, and publish technical content on the web. Required 3 Years

·         Hands-on experience with Adobe Acrobat Pro. Required 3 Years

·         Demonstrated proficiency in MS Suite software (Word, Excel, PowerPoint, Project, SharePoint, and Visio) to conduct all job responsibilities. Required

·         Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures. Required

·         Excellent written communication and grammatical skills. Required

·         Bachelor's Degree in Computer Science or related field. Required

Flexible work from home options available.