SENIOR TECHNICIAN

JOB SUMMARY

The Senior Mechanic is responsible for diagnosing, repairing, and maintaining trucks and heavy-duty vehicles, forklifts, light duty trucks and heavy equipment  in accordance with dealership and manufacturer standards. The role involves leading junior technicians, ensuring quality workmanship, and supporting aftersales service efficiency and customer satisfaction.

KEY RESPONSIBILITIES

1. Technical Work & Diagnostics

• Perform advanced diagnostics, engine troubleshooting, hydraulic system troubleshooting, electrical troubleshooting, aircon troubleshooting and repair of truck and heavy equipment systems (engine system, aircon system, transmission system, electrical system, suspension system).
• Conduct preventive maintenance services and major repairs.
• Conduct on-site diagnostics (field service) maintenance, and repairs of heavy trucks and equipmentequipments.
• Utilize diagnostic tools and software specific to truck brands.
• Ensure all repairs meet manufacturer specifications and safety standards.
• Willingness to travel to remote branches.

2. Quality Control

• Inspect and verify completed work of mechanics and technicians.
• Ensure jobs are completed right the first time to minimize repeat repairs.
• Conduct final inspection prior to vehicle release.

3. Team Supervision & Support

• Provide technical guidance and mentoring to junior mechanics and apprentices.
• Assist in training staff on new technologies and repair procedures.
• Support the Service Supervisor in workflow distribution and shop productivity.

4. Aftersales Operations Support

• Coordinate with Service Advisors regarding job requirements and timelines.
• Provide accurate labor estimates and parts requirements.
• Assist in achieving service KPIs (turnaround time, productivity, efficiency).

5. Documentation & Reporting

• Properly document diagnostics, repairs, and parts used.
• Prepare job reports and service documentation.
• Ensure compliance with warranty procedures and reporting standards.

6. Safety & Compliance

• Follow occupational safety standards and dealership policies.
• Maintain cleanliness and organization of work area (5S standards).
• Ensure proper use and care of tools, equipment, and company assets.

SKILLS REQUIRED

• Advanced troubleshooting and diagnostic skills
• Leadership and mentoring ability
• Strong attention to detail and quality control
• Time management and efficiency
• Good communication and teamwork

KEY PERFORMANCE INDICATORS

• Repair accuracy (low comeback rate)
• Labor productivity and efficiency
• Turnaround time per job
• Customer satisfaction ratings
• Compliance with safety and quality standards
• Adhere to safety standards and company policies during all service operations