Senior Technician

Key Responsibilities

• Diagnose and troubleshoot complex desktop, laptop, hardware, software and operating system issues.
• Perform PC/laptop repair, component replacement, upgrades, formatting and system configuration.
• Assemble, configure, optimize and test custom desktop and gaming PCs.
• Install and troubleshoot Windows, drivers, applications and related software.
• Perform hardware testing and identify faulty components such as RAM, SSD, motherboard, GPU, PSU and other components.
• Install, configure and troubleshoot LAN, Wi-Fi, routers, switches and other networking equipment.
• Install, configure and troubleshoot CCTV cameras, NVR/DVR and related surveillance equipment.
• Handle printer, peripheral and other IT equipment setup and troubleshooting.
• Perform on-site installation, maintenance and technical support for customers.
• Conduct testing and quality checks before repaired or newly configured equipment is returned to customers.
• Provide technical advice and recommend suitable solutions or upgrades based on customer requirements.
• Escalate product warranty or hardware issues to suppliers/distributors when required.
• Maintain proper service records, troubleshooting notes and technical documentation.
• Manage technical jobs and ensure assigned cases are completed within reasonable turnaround times.
• Guide, train and supervise Junior Technicians on troubleshooting, installation and proper work procedures.
• Assist in establishing technical SOPs, checklists and service standards.
• Coordinate with the Sales team on technical requirements, quotations and solution recommendations.
• Keep up to date with new computer hardware, networking, CCTV, AI PCs and emerging technologies.
• Maintain tools, workshop equipment and technical work areas in good condition.
• Perform other technical duties assigned by management.

Requirements

• Diploma/Degree in Information Technology, Computer Science, Computer Engineering, Networking or related field is preferred.
• Minimum 2–3 years of relevant hands-on technical experience preferred.
• Strong knowledge of desktop and laptop hardware troubleshooting.
• Good knowledge of Windows installation, configuration and troubleshooting.
• Experience in custom PC assembly and component troubleshooting.
• Basic to intermediate networking knowledge, including LAN, Wi-Fi, routers and switches.
• Experience with CCTV installation and troubleshooting is an advantage.
• Able to diagnose technical problems independently and systematically.
• Able to communicate technical issues clearly to non-technical customers.
• Good customer service and communication skills.
• Responsible, organized and able to manage multiple technical jobs.
• Able to guide and support junior team members.
• Possession of a valid driving licence is preferred for on-site support.

Preferred Skills

Candidates with experience in any of the following will have an added advantage:

• Gaming PC and workstation assembly
• Laptop hardware repair and upgrades
• Networking and structured cabling
• CCTV and surveillance systems
• NAS and basic server setup
• Microsoft Windows and Microsoft 365
• Data backup and migration
• Printer and peripheral troubleshooting
• Business IT support
• AutoCount installation or technical support