Senior Telecaller

We are looking for an experienced and result-oriented Telecaller Team Leader to lead and manage a team of telecallers. The ideal candidate will be responsible for achieving team targets, monitoring daily performance, coaching team members, and ensuring high-quality customer interactions.

Responsibilities-

• Lead, supervise, and motivate a team of telecallers to achieve daily and monthly targets.

• Monitor individual and team performance, productivity, and call quality.

• Assign daily calling targets and ensure timely achievement of business goals.

• Conduct regular team meetings, performance reviews, and feedback sessions.

• Train and coach team members on communication skills, calling techniques, and customer handling.

• Monitor call records, follow-ups, conversions, and team reports.

• Handle escalated customer queries and support the team in resolving issues professionally.

• Maintain accurate daily/weekly performance reports and share updates with management.

• Identify performance gaps and implement suitable improvement plans.

• Ensure discipline, attendance, punctuality, and professional conduct within the team.

• Coordinate with other departments to ensure smooth business operations.

Candidate Requirements-

• Minimum 1–3 years of experience in telecalling, telesales, customer service, or a similar role.

• Previous experience in team handling/supervision is preferred.

• Excellent communication and interpersonal skills.

• Strong leadership, motivation, and team-management abilities.

• Target-oriented and confident personality.

• Good problem-solving and customer-handling skills.

• Basic knowledge of MS Excel and reporting.

• Ability to work in a fast-paced and target-driven environment.

Preferred Skills-

Team Leadership | Telecalling | Telesales | Customer Handling | Target Achievement | Performance Management | Communication | Follow-up | Reporting

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person