Senior Telecaller

• Designation: Telecaller / Telecalling Executive (Admissions & Outreach)
• Primary Objective: Handle inbound and outbound calls, manage prospective student leads (for Science/Commerce PU streams and competitive exam coaching like NEET, JEE, KCET), and convert inquiries into campus visits or final admissions.

Key Responsibilities1. Lead Management & Calling Operations

• Make high-volume outbound calls to prospective student and parent leads generated through digital campaigns, advertisements, or walk-in databases.
• Respond promptly to inbound inquiries received via phone calls, website forms, or messaging channels regarding courses, fee structures, and campus facilities.
• Qualify leads by assessing interest, academic backgrounds, and seriousness, sorting them into hot, warm, or cold follow-up buckets.

2. Counseling & Information Dissemination

• Clearly explain college programs, combination options (e.g., PCMB, PCMC), residential/hostel facilities, and scholarship opportunities to parents and students.
• Share details regarding entrance exams (NEET, JEE, KCET) coaching integrations and institutional highlights professionally.

3. Follow-ups & Conversion Tracking

• Maintain rigorous follow-up schedules with interested parents through phone calls and WhatsApp messaging.
• Persuade prospective families to schedule campus tours or face-to-face counseling sessions with senior admission officers.
• Accurately log call statuses, feedback, and notes daily into the CRM or admission database spreadsheet.

Candidate Requirements & Skills

• Educational Qualification: Minimum 12th Pass or a Bachelor’s degree in any stream.
• Experience: Freshers with good communication skills or candidates with 1 to 2 years of experience in tele-sales, customer service, or educational telecalling.
• Key Competencies:
• Communication: Excellent verbal communication skills with a polite and persuasive tone.
• Language Proficiency: Fluency in English and local/regional languages (such as Kannada, Hindi, or Malayalam depending on outreach targets).
• Computer Literacy: Basic familiarity with computers, calling software, CRM tools, and MS Excel for data entry.

Pay: Up to ₹30,000.00 per month

Work Location: In person