Senior Teller I

Senior Teller I Department: Liberty Street Branch Job Status: Full-Time

FLSA Status: Non-Exempt Grade: 6 Reports to: Branch Manager Amount of

Travel Required: Local Travel as Needed Positions Supervised: Tellers

(in Head Tellers absence) POSITION SUMMARY Assists the Head Teller in

supervising the teller line. A level 1 branch is based on teller staff

FTE, Deposits, Teller Transaction Volumes, Teller Referral Goals, Cash

Limits and Business Deposit Volumes. Processes various transactions to

provide prompt and quality service to present and potential customers.

ESSENTIAL FUNCTIONS --Adheres to established Westfield Bank customer

service standards. --Applies the Westfield Bank Service and Sales

Process during customer interaction to acquire and enhance customer

relationships if applicable. --Provides information regarding bank

products to all potential customers both retail and commercial.

--Assists in supervising the teller line by: o Allocating and

coordinating the work flow in the absence of the Head Teller. o Guiding

and advising subordinates in the more complex phases of their work. o

Training new employees. --Provides backup coverage to open or close a

branch location only when the lobby is not accessible to customers at

the time unless otherwise approved by Branch Administration to do so

when the lobby is accessible. --Proves cash drawer at end of day.

--Meets assigned referral goals through referral of bank products and

services to meet customers banking needs --May open new accounts as

needed. --Balances ATM. --Maintains security of cash vault.

--Performs quarterly cash audits in the absence of the Head Teller.

--Independent performance of all teller transactions and night deposit

bags. --Must complete BSA, AML, and other Regulatory and Continuing

Education as assigned. --Must adhere to all bank and regulatory

policies and procedures specific to position. --Performs additional

Duties As Requested. POSITION QUALIFICATIONS Competencies --Adaptability/Flexibility --Customer Relations --Decision Making /

Judgment / Job Knowledge --Quality Education/Experience/Skills --High

School Diploma or GED required. --Minimum of 6 months of previous cash