Senior Teller II

Senior Teller II (FT) Southwick, MA $20.13 - $28.53 Hourly Job Status:

Full Time FLSA Status: Non-Exempt Amount of Travel: Some Travel Reports

To: Branch Manager Amount of Travel Required: Local Travel as Needed

Positions Supervised: Tellers (in Head Tellers absence) POSITION SUMMARY

Assists the Head Teller in supervising the Teller line. A level 2 branch

is based on Teller staff FTE, Deposits, Teller Transaction Volumes,

Teller Referral Goals, Cash Limits and Business Deposit Volumes.

Processes various transactions to provide prompt and quality service to

Present And Potential Customers. ESSENTIAL FUNCTIONS Adheres To established Westfield Bank customer service standards. Applies the

Westfield Bank Service and Sales Process during customer interaction to

acquire and enhance customer relationships if applicable. Provides

information regarding bank products to all potential customers both

retail and commercial. Assists in supervising the teller line by:

Allocating and coordinating the workflow in the absence of the Head

Teller. Guiding and advising subordinates in the more complex phases of

their work. Training new employees. Proves cash drawer at end of day.

Meets assigned referral goals through referral of bank products and

services to meet customers' banking needs. Balances ATM maintains

security of cash vault and performs semi-annual cash audits in absence

of the Head Teller. Must complete BSA, AML, and other Regulatory and

Continuing Education as assigned. Must adhere to all bank and regulatory

policies and procedures specific to position. Assumes additional

Responsibilities As Requested. POSITION QUALIFICATIONS Competencies Adaptability/Flexibility Customer Relations Decision-Making/Judgment Job

Knowledge Quality Education/Experience/Skills & Abilities High School Diploma or GED required. Minimum of 6 months of previous cash handling