Senior Trading Systems Support Specialist

Responsibilities

·       Manage end-to-end FIX connectivity for clients and exchange or venue-side connections, including drop copy and gateways across Fidessa and Broadridge.

·       Provide senior-level cash equities trading technology support and act as an escalation point for trading desk and FIX client issues.

·       Manage market data feeds and coordinate timely resolution of reliability or data issues.

·       Elicit, document, specify, and prioritize business and technology requirements between the trading desk and technology teams.

·       Plan and coordinate BAU change projects and platform enhancements using JIRA within a sprint-based workflow.

·       Support APAC market activity across Australia, New Zealand, Japan, Singapore, Hong Kong, Korea, and Taiwan, including trading and regulatory considerations.

·       Collaborate with the Sydney-based BAU lead and wider APAC technology team to manage priorities and capacity.

·       Evaluate, adopt, and advocate for AI tooling where it improves support quality, incident resolution speed, or operational efficiency.

Qualifications and Skills

Required

·       8-10 years of experience in front office trading technology support within cash equities.

·       Deep Fidessa expertise, including configuration, FIX session management, troubleshooting, and user support.

·       Strong FIX protocol knowledge across client-facing and exchange or venue-side connectivity.

·       Experience using Broadridge in a trading technology context.

·       Familiarity with market data platforms and market data issue resolution.

·       Business analysis skills, including the ability to elicit, document, and clearly specify requirements.

·       Experience working in a JIRA-driven, sprint-based team without requiring a formal agile framework.

·       Solid understanding of APAC cash equities markets, microstructure, and operational norms.

·       Curious mindset with demonstrated interest in applying emerging tools, including AI, to day-to-day technology and support work.

Preferred

·       Hands-on experience configuring UL COMS rules in the Broadridge ITiviti Order Management System (OMS).