Senior Trainer

About Pronto:
Pronto is an early-stage startup disrupting the unorganized sector of domestic help by building a trusted and tech-enabled platform for maid services. Backed by marquee investors and driven by a vision to bring dignity, structure, and consistency to the sector, we are building a one-stop solution for urban households to find reliable, trained, and verified domestic help.

JD: Trainer Pronto
Role Overview:
We are looking for a Trainer who can professionally train domestic helpers/maids in performing all types of household work. The trainer will play a key role in setting service standards, ensuring consistency, and preparing maids to deliver quality and reliable services to our customers.

Key Responsibilities:

Conduct training sessions for domestic helpers/maids in:

Deep cleaning (kitchen, bathroom, floors, dusting, etc.)
Laundry, ironing, and garment care.

Cooking assistance & kitchen hygiene.
Customer etiquette and basic communication.
Conduct refresher and up skilling sessions to drive continuous improvement.
Build SOPs, training manuals, and visual aids for service delivery excellence.
Track training effectiveness through feedback, assessments, and on-ground performance.
Ensure timely scheduling of training batches and certification tracking.
Stay updated with industry best practices and bring innovation to learning formats.

Requirements:
2 - 6 years of experience in training, preferably in service-based or blue-collar environments.

Strong facilitation and people engagement skills.
Ability to create structured, simple, and actionable training content.
Hands-on with Google Slides, Sheets, and basic reporting tools.
Comfort in delivering training in Hindi (mandatory); basic English a plus.
Self-driven, highly organized, and comfortable working in a fast-paced, early-stage setup.

Exposure to field or vocational training is a strong advantage.