Senior Training Manager

Trainer - Pest Control
About the Company
Urban Company is a tech-enabled home services marketplace. Customers use our platform to
book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing,
carpentry, appliance repair, painting , which are delivered in the comfort of their home and at a
time of their choosing. We promise our customers a high quality, standardized and reliable
service experience. To fulfill this promise, we work closely with our hand-picked service
partners, enabling them with technology, training, products, tools, financing, insurance, and
brand, helping them succeed and deliver on this promise.
What Youll Do:

1. Lead all training programs for professionals offering pest control services in the allotted
   city.

2. Develop and deliver comprehensive training programs for pest control technicians,
   focusing on effective pest control methods, safety protocols, and proper use of
   chemicals.

3. Provide hands-on training and demonstrations on pest control techniques and other pest
   management practices.

4. Implement strategies to improve service quality through training interventions.

5. Lead a team of trainers/professionals, providing guidance and support to ensure
   consistent training delivery across all locations.

6. Monitor and evaluate the effectiveness of training programs, making necessary
   adjustments to meet evolving business needs.

7. Stay updated on the latest pest control technologies, chemicals, and industry best
   practices to ensure training programs are current and relevant.

8. Contribute to the creation and continuous improvement of Standard Operating
   Procedures (SOPs) to ensure consistent training delivery and enhance overall customer
   experience
   What We Need:

9. Bachelor's degree in Chemistry/Agriculture and UIPM certification from recognized
   government institutes is highly preferable.

10. 5+ years of experience with exposure to pest control or supervisory experience in a pest
    control company.

11. Strong leadership and communication skills, with the ability to inspire and motivate
    teams.

12. Strong technical understanding of pest control chemicals and practices, especially for
    pest control.

13. Basic knowledge of MS Office (Word, Excel, Outlook).

14. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

15. Passion for delivering exceptional customer experiences and driving continuous
    improvement.
    At Urban Company we are committed to providing equal and fair opportunities in employment
    and creating an inclusive work environment. We endeavor to maintain a work environment
    free from harassment based on age, colour, physical ability, marital status, parental status,
    ethnic origin, religion, sexual orientation, or gender identity.