Senior Training Specialist

Introduction:

Cheil Australia is an idea-focused, data-inspired, CX agency based in Sydney and part of Cheil worldwide; a global agency network of 53 offices across 45 countries with 6,500 employees.

More locally, Cheil is a fast-growing family of thinkers, creators and passionate doers based between in the heart of Olympic Park. Cheil delivers Digital, Retail and Creative solutions for some of the world’s most loved brands. Our specialist teams work together to create a truly integrated approach for our partners. We produce work across all channels for the greatest impact and the biggest return. Connecting capabilities for a truly inciting customer experience.

The Senior Training Specialist leads, supports, and develops the Training Specialist Team within the Samsung Electronics Australia (SEAU) MX Learning and Development Team to build brand advocacy and achieve sales and profit targets through best in class product and soft skills training. Operating across Samsung, Cheil, retail, and call centres, the role drives team effectiveness, productivity, and retention by conducting quality check in's, delivering feedback, observing training sessions, and continuously improving L&D programs through robust reporting.

Key Responsibilities:

• Team Guidance: Supervises, motivates, and empowers direct reports through regular field visits and check in's
• Performance Management: Oversees daily team operations, expenses, timesheets, and annual KPI reviews
• Balanced Leadership: Weighs commercial business objectives against individual team member needs
• Content Creation: Designs tailored training plans, curriculums, and content matching trainee learning styles
• Training Facilitation: Delivers high impact product and soft skills training programs across all stakeholders
• Event Activation: Supports major brand events, partner roadshows (Vodafone), and PR launches
• Project Delegation: Manages L&D project resources and strategically delegates tasks to trainers
• Data Reporting: Reports on event outcomes and team activities to ensure accurate resource planning
• Continuous Improvement: Evaluates event execution and program feedback to optimise future training
• Expert Knowledge: Maintains deep mastery of Samsung MX products, advanced coaching, and facilitation techniques

About You:

• Qualifications Leadership: Holds 2 years of training management experience leading small teams, with a Cert IV in Training Assessment highly desirable
• Industry Technical Mastery: Brings 3/4 years of consumer electronics telecom, or IT experience with expert level skills in Microsoft Office
• Advanced Facilitation: Delivers exceptional classroom and digital training utilising advanced teaching, design, and evaluation techniques
• Event Coordination: Exhibits meticulous organisation in planning, executing, and reporting on retail training events and brand activations
• Agile Project Management: Coordinates concurrent projects and delegates tasks under pressure, using creative troubleshooting to remain solution driven when plans change

Why Join Us?

• Work with one of the world’s most innovative brands — Samsung
• Collaborate with global experts across technology, commerce, data, and creativity
• Be part of a growing team driving Cheil’s transformation
• Opportunities for professional development and regional collaboration across the Cheil network

Due to the number of applications, we receive, only candidates that meet our criteria will be short-listed and contacted. We thank you for your time.