Senior Transition Manager

Key Responsibilities

• Lead end-to-end transformation programmes from initiation through transition, operational handover, and stabilization.
• Drive alignment across solution design, delivery, transition, operational readiness, and business objectives.
• Establish and maintain programme governance, reporting structures, risk management frameworks, and readiness reviews.
• Manage programme risks, dependencies, escalations, and decision-making processes across multiple workstreams.
• Act as the primary point of contact for client stakeholders, delivery teams, business leaders, and executives.
• Ensure all delivered capabilities are fully operational, adopted by end users, and meeting expected outcomes before transitioning into BAU operations.
• Lead teams through complex, high-profile environments where multiple projects and initiatives are delivered simultaneously.
• Foster collaboration and accountability across matrixed teams and external service providers.

Required Skills & Experience

• Strong experience in Programme Management, Digital Transformation, Service Transition, or Large-Scale IT Service Delivery.
• Proven track record of delivering complex transformation programmes within enterprise environments.
• Experience managing senior delivery managers and cross-functional teams within matrix organisations.
• Strong governance, risk management, stakeholder engagement, and escalation management capabilities.
• Demonstrated ability to influence senior leadership and executive stakeholders.
• Strong understanding of IT Service Management and ITIL principles.
• Experience leveraging Generative AI technologies to improve operational efficiency and delivery outcomes.
• Excellent communication, presentation, and stakeholder management skills.
• Fluent English, both written and verbal.

Nice-to-Have Experience

• ServiceNow transformation programmes.
• Service Desk transformation initiatives.
• AIOps, Digital Workplace, or integrated service management environments.
• Organisational Change Management (OCM) and user adoption programmes.
• Quality assurance, testing leadership, or solution architecture experience.
• Experience implementing AI and automation within service delivery environments.