Senior Transition Manager

Greetings from Healthrecon Connect!!

We are hiring Senior Manager - Client Onboarding.

The Senior Manager Client Onboarding is responsible for leading and optimizing the client onboarding process, ensuring a seamless and efficient transition for new clients. This role involves coordinating with internal teams, streamlining onboarding procedures, and enhancing the overall client experience while maintaining compliance with regulatory requirements.

Role & responsibilities

· Lead the onboarding process: Oversee and manage the end-to-end onboarding process for new clients, ensuring a smooth transition and successful implementation of healthcare RCM services.

· Relationship management: Build and maintain strong relationships with clients, acting as the main point of contact throughout the onboarding process and beyond, addressing any concerns or inquiries promptly and effectively.

· Requirements gathering: Collaborate with clients to gather and understand their specific requirements, workflows, and operational needs, ensuring accurate configuration and customization of RCM solutions.

· Project coordination: Coordinate cross-functional teams, including internal stakeholders such as sales, operations, and IT, to ensure timely completion of onboarding tasks, milestones, and deliverables.

· Documentation and training: Develop and maintain comprehensive onboarding documentation, including standard operating procedures (SOPs) and training materials, to enable smooth knowledge transfer and user adoption for clients.

· Compliance adherence: Ensure compliance with all relevant healthcare regulations, such as HIPAA (Health Insurance Portability and Accountability Act), and other industry-specific requirements during the onboarding process.

· Issue resolution: Proactively identify and address any issues or challenges that arise during the onboarding process, working closely with internal teams and clients to find timely resolutions and mitigate risks.

· Continuous improvement: Identify opportunities for process improvement and optimization within the client onboarding function, recommending and implementing enhancements to streamline operations and enhance the client experience.

· Performance tracking and reporting: Monitor and track key performance indicators (KPIs) related to onboarding activities, providing regular reports and updates to management, highlighting achievements, challenges, and areas for improvement.

· Industry knowledge: Stay updated with industry trends, regulatory changes, and best practices in healthcare RCM, ensuring the onboarding process aligns with current standards and requirements.

· Provide leadership, mentoring, coaching and education to develop and maintain an effective, well‐trained staff based on performance standards.

· End-to-end transition governance and go-live ownership

· RAID/RACI/project-plan management

· SOW, scope, commercials and change-control ownership

· Executive/client governance and escalation management

· Technology, EHR/PMS, EDI/interface and data-migration readiness

· Resource/capacity/hiring and training readiness

· Hypercare, stabilization and formal BAU handover

· Automation/AI and transformation opportunity identification

Preferred candidate profile

· Any Bachelor's Degree

· At least 10 years RCM experience with at least 4 years in people management, plus 2 years of client onboarding / client transition / credentialing process management experience.

· Part or fulltime qualification Physician Practice Management, Medical Billing, Payer Credentialing, Medical Auditing, Coding, etc from a recognized professional body

· RCM & Client Onboarding (or Credentialing) overall technical knowledge

· Strong business expertise in project planning and management

· Excellent Project Management Skills

· Excellent presentation skills

· Excellent interpersonal & leadership skills

· Excellent customer handling skills

· Excellent communication skills

· Team player and conflict handling skills

· Ability to work under pressure with high level of perseverance

Shift: US (7.30p.m to 4.30a.m)

Work Loc: Remote

Calendar : US Calendar applicable

Interested candidates kindly send us your updated resume to [email protected]