Senior UEM/MDM Support Engineer

This position is for UEM/MDM technology. The individual should have 5+ years of experience in MDM technology with strong technical background and be very keen in troubleshooting issues. Normal operations require managing critical issues, regularly communicating with customers, training on MDM product features. Ability to reproduce customer environments in order to find root cause of issues will be a key responsibility.

• Design and Implement Mobility solutions for fleet of devices of different customers.
• Should have hands-on experience on Worksapce ONE platform.
• Help in enrollment and provisioning of various devices like iOS, Android, Windows.
• Test and push applications to mobile devices , this includes reviewing iPA and APK files.
• Assign Restriction policies to Mobile devices.
• Assign Compliance policies to Mobile devices.
• Push scripts using product provisioning procedure in Workspace ONE.
• Troubleshoot issues reported by customers- relating to enrollment, application install and device communication
• Collect X-code and ADB logs to investigate application failures or profiles issues.
• Troubleshoot various mobile platform issues iOS/Android/MacOS/Windows.
• Create customized reports as per requirements of customers.
• Replicate issues reported by customers and escalate to VMware if there is a product limitation or Bug.
• Work on AFW and DEP integration procedures and renewal of tokens/certificates.
• Work on Volume Purchase Program request for bulk applications.
• Supervise devices using Apple Configurator and DEP.
• Work on additional tasks as assigned.