Senior User Researcher

Who you are

• If you love figuring out what people truly need and translating that into decisions that matter, this role is for you
• 4+ years of experience as a product/user researcher in a tech environment, with strong hands-on expertise in qualitative methods: interviews, diary studies, think-aloud usability testing, and direct observation
• Solid quantitative research skills: you're comfortable with survey design, sampling, crosstabs, and core statistical concepts
• Sharp critical thinking: you quickly identify what research is worth doing, scope it efficiently, and deliver insights that are focused and actionable
• A strategic mindset: you know how to partner with product stakeholders, communicate the value of research, and tie your findings to concrete business impact
• Compelling communication skills: you turn complex findings into clear narratives that resonate with any audience
• Experience mentoring junior researchers or non-researchers, with the ability to give clear, actionable feedback that helps others grow
• You're close to AI. Either you've built AI products, or you follow the space closely and have a clear view on where to leverage and how LLM systems behave in production
• You care about healthcare. Alan's mission has to genuinely matter to you. For us this is essential, not a nice-to-have
• English fluency, written and spoken
• (As a plus) Fluency in French, Spanish, or another European language
• For this role, we hire within the D-E level range
• If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success
• Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!

What the job involves

• At Alan, research is not a checkpoint. It's a compass. Our User Research team sits at the intersection of product, design, and engineering, making sure every decision is grounded in what our members actually need, feel, and experience
• As a User Researcher at Alan, you will gather and prioritize the most important questions from across the company, and design the right research to answer them
• That means running interviews, diary studies, surveys, and usability sessions throughout the full product cycle, not just at the end. You'll then turn those findings into insights that are clear, compelling, and genuinely useful to the teams who need them
• You'll work hand in hand with Product Managers, Designers, and Engineers, and collaborate closely with our analytics and data science teams to tell a complete story about our product. You'll also help grow research culture across Alan, sharing your craft and mentoring teammates along the way

Benefits

• Fair rewards: Generous equity packages complement your base salary, for permanent contracts only
• Flexible Office: Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest
• All the tools you need: Top-of-the-range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones
• Flexible vacation policy and flexible working hours: Organise your time as you wish
• Delightful healthcare insurance: Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only
• Transport: Country-specific commuter benefits
• Learning & Training opportunities: A highly flexible Training policy free books and a budget to attend and speak at conferences if the opportunity arises
• Parental leave: Extended parental leave for all new parents, for permanent contracts only