Senior UX Designer

Who you are

• Able to carefully balance associate needs, business goals, and technical constraints
• Passionate about creating elegant, simple to understand designs
• Excited to dig into challenging problems and ask a lot of questions to get to the root of the problem
• Have advanced knowledge of emerging AI/ML applications in user experience
• 7+ years of design experience
• Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
• Experience in delivering design solutions for projects of large scope and complexity
• Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar
• Experience defining and maintaining design patterns and UX standards
• Experience applying scrum to visual or UX design processes
• Experience with hands-on visual design
• Experience working with stakeholders to plan and execute programs that are strategic in nature

What the job involves

• Amazon's mission is to be earth's most customer-centric company. One of the ways we do this is by empowering our associates with tools to best support our customers in times of need
• The Amazon Customer Service User Experience Studio is seeking a Senior UX Designer to improve the Associate and Driver experience
• Our studio is made up of a team of smart, passionate designers, user researchers, UX writers, UX program managers, product managers, and developers to drive a design process that always works backward from the customer to deliver results that delight our associates and resolve customer issues
• Lead end-to-end design for from concept to launch
• Partner with product, engineering, and research teams to deliver impactful solutions
• Lead design reviews and workshops to align stakeholders and drive decisions
• Create user interfaces that reveal meaningful patterns to users
• Develop and validate solutions through user research and iterative testing
• Build compelling narratives that connect customer insights to business opportunities
• Use systems-level design thinking to drive design solutions that scale
• Experiment with innovative tools and UX best practices to drive and define new ways of working
• Pave the way for integrating AI best practices into the UX process
• Mentor more junior designers
• You'll partner closely with product managers, engineers, UX researchers, and operations leaders to deliver cohesive solutions and scalable mechanisms that increase collaboration between partners
• You will present and defend design decisions to senior leadership, ensuring prioritized outcomes while influencing product roadmaps and organizational goals through design excellence and customer insights
• You want to be part of something great. You love being part of a highly collaborative and high-energy team that isn’t afraid to swing for the fences or exceed expectations even on tactical projects
• You geek out over customer experience, tech and commerce and believe that no experience is perfect unless it delights customers in unexpected ways. You are a maker who believes the only way to sell your strategic vision is to craft exquisite design artifacts