Senior Vice President, Implementations

Reporting To - Chief Product & Technology Officer (CPTO), CEO / Managing Director.

Qualification -

Bachelors degree in Business, Computer Science, or Engineering; MBA preferred.

Certifications (e.g., PMP/PRINCE2, PgMP, SAFe/Agile, Lean Six Sigma, ITIL for governance) are a plus.

Experience

20+ years of progressive leadership experience in delivery and operations, including 810+ years managing large, complex multi-program portfolios and multi-vendor / system integrator engagements.

Industry / Domain - IT Product, BFSI Technology

Location - Hyderabad; 25%40% travel (Domestic & Overseas).

Role Overview

The role leads end-to-end implementations and portfolio delivery across Strategy Planning Mobilization Build & Test Deploy Hypercare Run (governance only).

The role establishes a scalable delivery & implementation framework; drives revenue, margin, quality, schedule, and CSAT/NPS; orchestrates multi-vendor / systems-integrator programs; co-owns upsell/cross-sell with Sales/Customer Success; governs Production Support at a policy level; and supports RFPs/POCs to ensure deliverability and accurate effort/costing.

Deep Lending Systems expertise across the full lifecycle is mandatory.

Key Responsibilities

Implementation Strategy & Leadership (End-to-End)

• Set the implementation operating model (phases, stage gates, roles, forums, cadence) and rollout strategy (pilot, phased, geo/LOB; cutover).
• Close SOWs/contracts (co-own): scope, deliverables, acceptance, commercials, milestones, service levels, change control; maintain Assumptions & Exclusions.
• Build the Integrated Implementation Plan (WBS, critical path, capacity/skills, partner plan, budget/EAC, revenue milestones).
• Run Business Process Mapping (fitment vs. gaps) to map customer lending processes to the product; produce a fitment matrix (configure/extend/customize), estimates, risks, regulatory evidence, and sign-offs; feed SOW scope, CRs, config, and requirements.
• Ensure environment & data readiness (access, migrations, rehearsals, reconciliations, cutover runbook, rollback).
• Govern testing & NFRs (system/integration/E2E/UAT; performance, security, resilience) and regulatory sign-offs.
• Execute cutover & Hypercare with clear SLAs and stabilization KPIs; hand off cleanly to steady-state support.

Lead customer governance (kick-off, design reviews, CABs, go/no-go) and decision-oriented executive communications.

Delivery Strategy, Operations & Controls

• Run a Delivery & Implementation Playbook (templates, RACI, entry/exit criteria); operate a Control Tower (live RAG, risks, forecast/EAC, schedule/cost variance, quality).
• Drive operational excellence: weekly operating rhythm, WIP limits, throughput & predictability (lead/cycle time, velocity, estimate variance, rework%).
• Standardize QA, release/environments, data migration, UAT, cutover; enforce DR/BCP and change/release governance.
• Embed Regulatory checkpoints, privacy controls, and automated audit evidence in stage gates.
• Optimize commercial constructs (fixed price, T&M, managed capacity) and invoice accuracy.

Revenue, Accounts & Partners

• Own delivery-linked revenue (milestone invoicing, revenue recognition hygiene); drive CR/feature-build pipeline & conversion; weekly forecast/risk cadence with Finance (DSO/WIP watch).
• Account expansion with Upsell/Cross-sell: success plans, adoption playbooks, value narratives, reference ability; maintain sponsor maps and QBR/SCM rhythm.
• Orchestrate vendors/SIs: onboarding & certification, acceptance criteria, rate cards and guardrails; run Partner scorecards (on-time, first-pass acceptance, leakage/rework, estimate variance); lead integrated planning/testing/cutover; ensure security & regulatory compliance.

People Leadership & Capacity

• Build and scale teams (Programs/Portfolio, Business Analysis, Quality Assurance, Release & Environments, Data Migration, Professional Services).
• Run capacity & skills planning, utilization/billability, bench, location mix, and succession for critical roles.
• Drive performance management (goals/scorecards), coaching and recognition; strengthen L&D/certifications; reduce time-to-productivity and regretted attrition.

Production Support Governance

• Set policy/SLOs, change/release risk gates, DR/BCP and escalation frameworks; review post-incident reports and reliability trends.
• Day-to-day L2/L3 remains with Head of Support/Site Reliability Engineering; CDO engages on major incidents/chronic problems and delivery-impacting risks.

Pre-Sales Support (RFPs/POCs)

Shape RFP proposals and POCs: approach, estimates, assumptions, risks, environment/data/integration needs; present delivery plans and risk positions; ensure zero rework from award to mobilization.

Role Outcome:

Implementation

SOW estimate variance; SOW/contract cycle time; BPM sign-off on time; Requirements/UAT first pass; cutover success (no rollback); Hypercare P1/P2 incident rate; data-reconciliation accuracy.

Revenue & Margin

Revenue plan attainment; portfolio gross margin; CR conversion; forecast/EAC accuracy; invoice accuracy; DSO/WIP aging; (where applicable) NRR/GRR.

Schedule & Cost

On-time delivery; schedule variance; effort/estimate variance

Quality & Reliability

UAT pass rate; defect density/leakage; escaped defects/release; change failure rate; SLO attainment; major-incident trend; PIR action closure.

Customer

CSAT/NPS; executive escalations; reference ability; renewals/expansions.

Vendor/SI

On-time; first-pass acceptance; partner leakage & rework; estimate variance; compliance/audit pass.

People

Utilization/billability; bench%; time-to-fill; time-to-productivity; regretted attrition; engagement; L&D hours/FTE; certification completion; healthy span of control.

Pre-Sales

Work closely with the Pre-Sales teams towards closing RFPs and aligning effective implementation strategies.