SENIOR WAREHOUSE OPERATIONS MANAGER

ABOUT THE ROLE:

We are seeking an experienced, hands-on Senior Warehouse Operations Manager to oversee and modernize our dual-site distribution operations in Malaysia (Selangor and Penang). You will lead day-to-day fulfilment, drive operational process standardization, oversee modern Warehouse Management System (WMS) adoption, and lead multi-site facility optimization projects.

You will serve as an organizational leader responsible for workforce planning, team recruitment, and managing operational personnel across three core groups: Fulfilment Associates, Logistics & Fleet Drivers, and Inventory & Logistics Administrators.

KEY RESPONSIBILITIES:

1. Operational Leadership & People Management

• Oversee day-to-day warehouse operations across both facilities, ensuring high-accuracy receiving, storage, picking, packing, and timely customer dispatch.
• Direct and develop multi-tiered operational teams, including Fulfilment Associates (floor operations), Logistics & Fleet Drivers (local transport), and Inventory & Logistics Administrators (office & reverse logistics).
• Lead recruitment, workforce scheduling, performance management, and capability building across all site locations.
• Partner closely with commercial leadership to support sales forecasts and uphold strict customer fulfilment SLAs (On-Time, In-Full).

2. Process, Technology & Inventory Governance

• Drive process standardization across both sites, establishing clear Standard Operating Procedures (SOPs) for receiving, inventory control, and dispatch.
• Act as the internal lead for the sourcing, deployment, and adoption of modern Warehouse Management Systems (WMS) and supporting inventory tools.
• Maintain rigorous inventory accuracy, stock rotation (FEFO/FIFO), and cycle counting protocols.
• Standardize administrative workflows for reverse logistics, including Proof of Delivery (POD) reconciliation, customer returns handling, and audited stock quarantine processes.

3. Facility, Fleet & Safety Oversight (HSE)

• Act as internal project manager for facility modernization, layout optimization, and storage capacity upgrade initiatives.
• Maintain a strict safety-first environment in full compliance with DOSH/JKKP, BOMBA, and local regulatory frameworks.
• Manage preventive maintenance schedules for facility infrastructure, Material Handling Equipment (MHE), and delivery vehicle fleets.

REQUIREMENTS & QUALIFICATIONS:

• Experience: 8–12+ years of progressive leadership experience in warehouse management, distribution operations, and fleet logistics in Malaysia.
• People Leadership: Proven track record of managing multi-tiered teams (supervisors, floor associates, drivers, and admin staff).
• Technical Experience: Hands-on experience with WMS implementations, process optimization, or warehouse layout/facility upgrade projects.
• Regulatory Compliance: Strong working knowledge of Malaysian workplace safety laws (DOSH/JKKP, BOMBA) and transport fleet compliance.
• Software Competency: Proficient in enterprise ERP/WMS systems and advanced Excel for inventory analytics.
• Languages: Fluency in English and Bahasa Malaysia (written and spoken).